It all started this morning when i woke up to check my MTN balance to find out that #32 naira has been deducted from my account. I called the MTN customer care helpline to know the reason why and this was what transpired between us.

Customer Care: Good Morning Sir! My name is Oyindamola. How may i help u?

Me: My Name is Alex calling from Lagos.

Customer Care: Okay Mr. Alex. Are you calling from your own MTN number?

Me: YES

Customer Care: OK. How may i help u?

Me: For the fact that i haven't called anyone on my cellphone does not give MTN the right to tamper with my airtime.

Customer Care: (She started laughing) Sir, can you please repeat yourself again?

Me: (Angry) Dem tell you say i come here come play?

Customer Care: Okay sir! I remember now. You said MTN deducted your airtime right?

Me: Hot tea dey your mouth when i talk am before?

Customer Care: (she chuckles) Okay sir. What kind of phone are you using?

Me: Chinko dey subscribe to BIS services?

Customer Care: Okay sir. You are using a Blackberry right?

Me: Ask me again

Customer Care: Okay sir. Please hold for a moment while i check your number. (LAUGHING)

Customer Care: Sir! R u there? Hello?

Me: I no say una sabi lie. So tell me the lie. I dey hear you.

Her laughter became obvious and i could hear another lady asking her the reason why she was laughing.

Customer Care: Ok Sir. From my computer

Me: "Cuts In" I dey hear you

Customer Care: I see that your BIS subscription is still active but the reason why your airtime was deducted was because you are using MTN default wap settings. So, please follow these steps to change it.

Me: Abeg tell me another LIE.

Customer Care: Oga, abeg i no wan laugh. Thanks for choosing MTN

This should be in the Joke Section.

True true? How come she 'spoken' pidgin at the end of the conversation?

Is this a joke or ....,

@OP this is a fake post....The only thing i got is that your real name is ALEX

l0Lz v.fun!, buh !z d!z reaL ?

MTN has quality control dat sensors what transpired between customer and the agent, so if u feel insulted by the agent's response, try call back, report to another agent making reference to time and the conversation, u can bet, dat person is in ssshitt

err..?, she was probably laffin cos of d picture u took wen u registered ur sim.

Born 2be Rich: @OP this is a fake post....The only thing i got is that your real name is ALEX

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Wet!N u w0n get b4 ?

Born 2be Rich: @OP this is a fake post....The only thing i got is that your real name is ALEX

I wish i recorded the conversation. My mom and sibling were laughing at me while i was talking with the agent.

AND IT'S ON THE FRONT PAGE? It would have been ok if it came from the Jokes Section. . .na wa o!

Abujafood: True true? How come she 'spoken' pidgin at the end of the conversation?

so because she's customer care,she cant speak pidgin abi??is she nt a nigerian

#DUMB QUESTION

Guy, you got it o jere

Abeg this can't be true. It should be in joke section.

Dead boring for a friday... Cant understand the rationale behind the post or Mod who put this on front page

dry dry and boring

Exponental: MTN has quality control dat sensors what transpired between customer and the agent, so if u feel insulted by the agent's response, try call back, report to another agent making reference to time and the conversation, u can bet, dat person is in ssshitt

I will do that right away. Thank U.

Lol. But it can't be real. Can it?

Hahahahaha.. "OP" no go kill me o! Common 34N you dey vex lik dat. You were even lucky they picked your call. They've done worst than that to me. That's the mere reason i dumped my MTN sim. So, as long as you wish to continue using "Empty Hen", You have to bear whatever happens.

Shits on the front page. mtcheeewww

ARareGem: Lol. But it can't be real. Can it?

Yes its real. I didn't call anyone from my line for two days and MTN used that opportunity to deduct my airtime. I checked my call records to see if i called anyone but i didn't. I only received calls but never made outgoing calls.

Hmmn,NEXT!!

@op u be correct bar man

Oga poster were you really expecting anything different? She dosnt know what apened to ur airtime.

M.T.N.
Most Troublesome Network

Sorry,but why is this on frontpage? Haba
**grabs microphone,clears throat***
All my ladies###(x2)
tun seeh tun seeeh###
yeh kale, oya yehkale###
kukere kukure,i get e money oh##
oya make we rock e oh###
sangele sangele sangele###
i get e money oh####
sagele sangele sangele###
o nah nah nah nah###
heh heh heh heh heh##
o nah nah nha nah###
heh heh heh heh heh##
thankful for all he has done###
tonight i wanna have some fun###
***lights suddenly goes off** ** nepa why??***

Yeah, some time this so called Mtn customers service care do take people for granted. They dnt even care who is the caller, after alot of stress you take before connected to them and after that keeping you waiting for an hour to be listing to their music, nonsense. And the funniest things among their staff is that most of them can't even solve common problems...the next things you hear is that 'wait a minute while i check...' when they see that they can't handle it, just cut you off.

May be one of your siblings used your phone and deleted the outgoing call ASAP.

Reading from the post the CC has done no wrong.
The op is the hostile one here.

Poverty no good, just bcuz of #32 na im u call customer care. GEJ must hear this.