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MTN Customer Care Thread - Phones (141) - Nairaland

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Re: MTN Customer Care Thread by Nobody: 10:51am On Feb 17, 2016
kenniology:
Mr Jide, please find a solution to my issue since application to check blackberry subscription is very active now......its 9days now that MTN has prematurely terminated my active BIS without me sending expire to 21600 nor asked any agent to assist me with such task.
Mine is 20 days already, Bros comot mind for the matter, MTN are "organized robbers", I think they even retract the messages I received when I subscribed and when it expired, can't find them on my phone again, it sounds silly but that's the truth because I didn't delete them.
Re: MTN Customer Care Thread by CaptainMarvel(m): 11:36am On Feb 17, 2016
salaksmana:
Mine is 20 days already, Bros comot mind for the matter, MTN are "organized robbers", I think they even retract the messages I received when I subscribed and when it expired, can't find them on my phone again, it sounds silly but that's the truth because I didn't delete them.
In my own case, my sim doesnt even connect to the internet anymore, even with a different data plan. Thats how bad it is
Re: MTN Customer Care Thread by JideSM: 4:30pm On Feb 18, 2016
kenniology:
Hello Mr Jide, my Mtn BIS prematurely expired under 24hours of subscribing to a monthly package,my number is 08105298758,kindly look into it.thanks
Yello kenniology, please be informed that the sum of N1,000 has been refunded back to your account and the issue is resolved, Please dial *556# to confirm account balance. Thank you.
Re: MTN Customer Care Thread by JideSM: 4:34pm On Feb 18, 2016
salaksmana:
Mine is 20 days already, Bros comot mind for the matter, MTN are "organized robbers", I think they even retract the messages I received when I subscribed and when it expired, can't find them on my phone again, it sounds silly but that's the truth because I didn't delete them.
Sincere apologies. Please provide your number promptly to enable me check and resolve the issue.
Re: MTN Customer Care Thread by JideSM: 4:37pm On Feb 18, 2016
CaptainMarvel:

In my own case, my sim doesnt even connect to the internet anymore, even with a different data plan. Thats how bad it is
Sorry about this. Please provide your phone number, data plan, error message, phone type and location to aid investigation.
Re: MTN Customer Care Thread by Nobody: 4:37pm On Feb 18, 2016
JideSM:
Sincere apologies. Please provide your number promptly to enable me check and resolve the issue.
Number wey I don provide before? I'll still send it.
Re: MTN Customer Care Thread by JideSM: 4:38pm On Feb 18, 2016
salaksmana:
Number wey I don provide before? I'll still send it.
Sincere apologies. Please provide it here to enable me work on your line promptly.
Re: MTN Customer Care Thread by Nobody: 4:39pm On Feb 18, 2016
JideSM:
Sincere apologies. Please provide it here to enable me work on your line promptly.
Ok, 08137959640
Re: MTN Customer Care Thread by JideSM: 5:16pm On Feb 18, 2016
salaksmana:
Ok, 08137959640
Yello salaksmana, please be informed that the sum of N1,000 has been refunded back to your account and the issue is resolved, Please dial *556# to confirm account balance. Thank you.
Re: MTN Customer Care Thread by Nobody: 5:23pm On Feb 18, 2016
JideSM:
Yello salaksmana, please be informed that the sum of N1,000 has been refunded back to your account and the issue is resolved, Please dial *556# to confirm account balance. Thank you.
Thank you, I have seen it. MTN do well this time around.
Re: MTN Customer Care Thread by kenniology(m): 8:30pm On Feb 18, 2016
Thank You Mr Jide,have seen it....never knew you guyz wud ever refund back the credit...thanks anyway.
Re: MTN Customer Care Thread by Nobody: 8:48pm On Feb 18, 2016
Plz how much is bbm plan and was the data cap
Appreciate your response
Re: MTN Customer Care Thread by JideSM: 11:05pm On Feb 18, 2016
Giovinco:
Plz how much is bbm plan and was the data cap
Appreciate your response

Hello Giovinco, please confirm if you are requesting for BBM data plans for BBM application only. Regards
Re: MTN Customer Care Thread by Nobody: 11:57pm On Feb 18, 2016
JideSM:


Hello Giovinco, please confirm if you are requesting for BBM data plans for BBM application only. Regards

Thanks for your response
Use a bb 8320..need a bbm plan that will allow me browse and download.... .
Thanks for your prompt response
Re: MTN Customer Care Thread by AdlatWorld(m): 7:21am On Feb 19, 2016
Good am Mr Jide
Pls I subscribe for bb10 monthly data this morning but this is the message I got after 2hr

Sorry you do not have an active BB subscription. Text BIS/BES/BBC/BBWEEK/BBCWEEK to 21600 to activate your desired plan. Also check our BB10 Plans. Thank You.
Phone no= 08144233048
Thank u
Re: MTN Customer Care Thread by shortgun(m): 8:47am On Feb 19, 2016
hello Mr Jide ,

I can't stop auto renew on my line.
lf I send "NO" to 131, I will get this error massage that sms data subscription is not available.
I don't think there is a USSD code to stop auto renew.
this has been on for like 3 days now.
Re: MTN Customer Care Thread by CaptainMarvel(m): 1:11pm On Feb 19, 2016
JideSM:
Sorry about this. Please provide your phone number, data plan, error message, phone type and location to aid investigation.
my BIS was prematurely stopped. since then everything about internet connection on the sim has been halted. Kindly help me sort it out please.
Re: MTN Customer Care Thread by JideSM: 8:56pm On Feb 19, 2016
Kindly dial *131*200# it will automatically RESET your data after expiration.
shortgun:
hello Mr Jide ,

I can't stop auto renew on my line.
lf I send "NO" to 131, I will get this error massage that sms data subscription is not available.
I don't think there is a USSD code to stop auto renew.
this has been on for like 3 days now.
Re: MTN Customer Care Thread by JideSM: 9:00pm On Feb 19, 2016
Sorry about this, checks will be done and feedback on resolution will be provided, kindly be patient while this is done
AdlatWorld:
Good am Mr Jide
Pls I subscribe for bb10 monthly data this morning but this is the message I got after 2hr

Sorry you do not have an active BB subscription. Text BIS/BES/BBC/BBWEEK/BBCWEEK to 21600 to activate your desired plan. Also check our BB10 Plans. Thank You.
Phone no= 08144233048
Thank u
Re: MTN Customer Care Thread by ezebrightike: 11:55pm On Feb 19, 2016
JideSM:
Sorry about this, checks will be done and feedback on resolution will be provided, kindly be patient while this is done

Mr jidesm, my bb sub was expired and now it 11days and nothing has been done about it....please help me look into it nd refund ma sub back plzz......
Re: MTN Customer Care Thread by ryfoz(m): 12:44am On Feb 20, 2016
Pls sir how can I check my musicplus mb, mtn has devised a means to edge out d part showing d mb
when i dial *559*2#
Biko oo embarassed
Re: MTN Customer Care Thread by Drdreluv: 7:32am On Feb 20, 2016
Thanks sir
JideSM:
Yello, please be informed that the issue has been resolved.
Re: MTN Customer Care Thread by ezebrightike: 8:57am On Feb 20, 2016
Drdreluv:
Thanks sir

Mr jide plz do something concerning my blackberry prematurely expiration, its 12days now still nothing has been done about it.....kindly help me look into d matter.....my no 08060347826
Re: MTN Customer Care Thread by ezebrightike: 11:22am On Feb 21, 2016
ezebrightike:


Mr jide plz do something concerning my blackberry prematurely expiration, its 12days now still nothing has been done about it.....kindly help me look into d matter.....my no 08060347826

Thank you mr. Jide, mtn did it but this was the msg I got "Y'ello, Your active BBC subscription will expire on Wed 08:50 PM, 16 Mar 2016. You have reached the fair usage threshold. Thank You!......the most amazing part of it is, I didn't use the subscription 4 even 2 hours before it was expired and now they are saying I have used up all my data....how can that be possible....please kindly help me look into it........08060347826
Re: MTN Customer Care Thread by Kerogen: 11:31am On Feb 21, 2016
Pls what code can I use to deactivate WAM.my Mb finishes b4 due date
Re: MTN Customer Care Thread by CaptainMarvel(m): 7:35pm On Feb 21, 2016
MR. Jide
I really dont understand the sort of scam by MTN.
Yesterday, i received a message that I have received free 7 days BIS subscription which will expire 11 march. (I guess it was a compensation for the premature stoppage of my BIS weeks earlier). I quickly dialled *466*2# to turn off my data cos i dnt want a situation where they will drain my airtime and proceded to use my supposed bis only to discover after few minutes that my balance of about #600 have been wiped out. And even the supposed reconnected subscription doesnt connect to the internet.
Here is my number
Honestly, i am getting tired of all these mess. Dont have the time for all this data/airtime fuss thats why i ignored all the iphones and android frenzy and stuck to my BB.
Re: MTN Customer Care Thread by CaptainMarvel(m): 5:24pm On Feb 22, 2016
CaptainMarvel:
MR. Jide
I really dont understand the sort of scam by MTN.
Yesterday, i received a message that I have received free 7 days BIS subscription which will expire 11 march. (I guess it was a compensation for the premature stoppage of my BIS weeks earlier). I quickly dialled *466*2# to turn off my data cos i dnt want a situation where they will drain my airtime and proceded to use my supposed bis only to discover after few minutes that my balance of about #600 have been wiped out. And even the supposed reconnected subscription doesnt connect to the internet.
Here is my number
Honestly, i am getting tired of all these mess. Dont have the time for all this data/airtime fuss thats why i ignored all the iphones and android frenzy and stuck to my BB.
Please kindly look into this issue quickly. Havent recharge since cos I think they might wipe out the airtime again
Re: MTN Customer Care Thread by Chility(m): 8:00pm On Feb 22, 2016
Mr. Jide please dont know what happened....have unsuscribed for the mtn music plus...but they keep deducting my money....please help me to unsucribe from any other plan except my current plan,this is the number 08035240455....Thanks
Re: MTN Customer Care Thread by JideSM: 8:35am On Feb 23, 2016
Chility:
Mr. Jide please dont know what happened....have unsuscribed for the mtn music plus...but they keep deducting my money....please help me to unsucribe from any other plan except my current plan,this is the number 08035240455....Thanks

Hi there, sorry to hear this. Your request has been successfully completed.
Re: MTN Customer Care Thread by JideSM: 9:32am On Feb 23, 2016
Kerogen:
Pls what code can I use to deactivate WAM.my Mb finishes b4 due date

Hi there, please dial *662# and follow the menu options to do this.
Re: MTN Customer Care Thread by JideSM: 11:06am On Feb 23, 2016
ezebrightike:


Thank you mr. Jide, mtn did it but this was the msg I got "Y'ello, Your active BBC subscription will expire on Wed 08:50 PM, 16 Mar 2016. You have reached the fair usage threshold. Thank You!......the most amazing part of it is, I didn't use the subscription 4 even 2 hours before it was expired and now they are saying I have used up all my data....how can that be possible....please kindly help me look into it........08060347826

Hi There, I'm really sorry about this. I'm now working on this issue and will provide feedback shortly.
Re: MTN Customer Care Thread by Nobody: 11:19am On Feb 23, 2016
MTN services have been very poor lately, can't browse fast on pc not talk of phone.

Worst still, can't subscribe to the MTN 1GB for 24 hours with #150 any more.....keep on receiving reply like

Y'ello, your subscription to unlimited 1G has failed. please retry by sending $SMSSubKeyWord$ to $SMSAccessNo$ this is after dialing *567*59#.

The funny part is they keep sending me sms to subscribe....WHAT DO I DO? @ Mr. JideSM

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