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MTN Customer Care Thread - Phones (189) - Nairaland

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Re: MTN Customer Care Thread by Nobody: 6:04pm On Feb 12, 2017
PLEASE, I HAVEN'T HEARD ANYTHING ABOUT THE YAFUNYAFUN PROMO, ARE WINNERS CURRENTLY BEING CONTACTED?
Re: MTN Customer Care Thread by omo17(m): 8:55pm On Feb 12, 2017
Mtn what is going on, I can no longer browse with 3G service again on my sim, whenever I switched my phone to 3G, d network will just cancel (disappear), I av to put it back to 2g b4 i can continue browsing which is very very slow. Am i d only experiencing dis.
Re: MTN Customer Care Thread by toluwanike007: 6:37am On Feb 14, 2017
Re: MTN Customer Care Thread by yemmybx(m): 7:54am On Feb 14, 2017
JideSM:


Your are welcome, so glad i could help
MTN has started again oooo deducting my airtime via 33355 message.

Around 7:02 this morning I got a message from 33355 congratulating for purchasing a service I didn't accept or requested for and 100 was deducted from 960 I had on my line.

I'm tired of being charged for what I never requested for from MTN. 07061275797

Re: MTN Customer Care Thread by yemmybx(m): 7:58am On Feb 14, 2017
yemmybx:
MTN has started again oooo deducting my airtime via 33355 message.

Around 7:02 this morning I got a message from 33355 congratulating for purchasing a service I didn't accept or requested for and 100 was deducted from 960 I had on my line.

I'm tired of being charged for what I never requested for from MTN. 07061275797
This is my balance 860 after 100 naira was deducted on my line

Re: MTN Customer Care Thread by CellTabRepairs: 10:51am On Feb 14, 2017
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Re: MTN Customer Care Thread by JideSM: 12:57pm On Feb 14, 2017
yemmybx:
This is my balance 860 after 100 naira was deducted on my line

Sorry too hear this, check shows that you subscribed to a service from Wazobia FM. DO you have a Radio application on your device?
Re: MTN Customer Care Thread by yemmybx(m): 1:02pm On Feb 14, 2017
JideSM:


Sorry too hear this, check shows that you subscribed to a service from Wazobia FM. DO you have a Radio application on your device?
I don't have anything like WAZOBIA FM on my phone.

if you can still remember that my airtime was deducted like this, about 2weeks ago just because of this WAZOBIA FM which I didnt subscribe for and God used you to get my airtime back. I'm tired of suffering for what I didn't do like this.
Re: MTN Customer Care Thread by yemmybx(m): 1:05pm On Feb 14, 2017
JideSM:


Sorry too hear this, check shows that you subscribed to a service from Wazobia FM. DO you have a Radio application on your device?
I'm tired of being frustrated by MTN using WAZOBIA as a tool. This line is not a new Line now abi kilode?
Re: MTN Customer Care Thread by yemmybx(m): 1:09pm On Feb 14, 2017
JideSM:


Sorry too hear this, check shows that you subscribed to a service from Wazobia FM. DO you have a Radio application on your device?
These are the applications on my phone.
WAZOBIA FM is not there

Re: MTN Customer Care Thread by yemmybx(m): 1:13pm On Feb 14, 2017
see

Re: MTN Customer Care Thread by Nobody: 8:11pm On Feb 14, 2017
Please help. My credit is being deducted each time I recharge without a reason attached for the deductions. Please help, this is my number, 07064291938. Thanks
Re: MTN Customer Care Thread by JideSM: 9:41am On Feb 15, 2017
yemmybx:
see

Thanks for the feedback, kindly delete all the radio application on your device or any Music application connected to the internet and revert back if issue persist
Re: MTN Customer Care Thread by JideSM: 9:50am On Feb 15, 2017
sane93:
Please help. My credit is being deducted each time I recharge without a reason attached for the deductions. Please help, this is my number, 07064291938. Thanks

The MTN music plus service active on your line has been deactivated
Re: MTN Customer Care Thread by Skain(m): 10:28am On Feb 15, 2017
.
Re: MTN Customer Care Thread by yemmybx(m): 11:15am On Feb 15, 2017
JideSM:


Thanks for the feedback, kindly delete all the radio application on your device or any Music application connected to the internet and revert back if issue persist
I don't have any radio applications on my phone oooooo asides from the one that came with the phone. I have no yeye radio app
Re: MTN Customer Care Thread by Nobody: 10:27pm On Feb 15, 2017
JideSM:

The MTN music plus service active on your line has been deactivated
Thanks a bunch. I appreciate
Re: MTN Customer Care Thread by Msmither: 9:30pm On Feb 18, 2017
please I can't browse with this sim ever since I retrieved it... 081673489201
I've called the customer care and they can't provide a solution...
please help me out
this is a technical problem as my other MTN line in the same phone browse the Internet...
Re: MTN Customer Care Thread by savictory2(m): 10:39pm On Feb 18, 2017
When will MTN 4g LTE coming to Sapele delta State Nigeria.
Re: MTN Customer Care Thread by promisengr(m): 6:43am On Feb 20, 2017
Good day, How do i go about getting refund for the airtime deducted twice from my account. I might understand that the first deduction was partly my fault for not cancelling the auto-renewal. But i just can't accept the second deduction because i sent the stop code NO141 to 131 to prevent a re-occurrence.

To my surprise, this morning 100 was deducted again leaving 17 in my account.

With economic situation in the country, it is tough to have enough money to feed as a student and mtn is adding to my problems.

I just need my airtime back. The amount might seem little, but i need it back not withstanding

Thank You.
Re: MTN Customer Care Thread by JideSM: 9:15am On Feb 20, 2017
savictory2:
When will MTN 4g LTE coming to Sapele delta State Nigeria.

MTN will be at your location soon, kindly exercise patience.
Re: MTN Customer Care Thread by JideSM: 9:22am On Feb 20, 2017
Msmither:
please I can't browse with this sim ever since I retrieved it... 081673489201
I've called the customer care and they can't provide a solution...
please help me out
this is a technical problem as my other MTN line in the same phone browse the Internet...

Hello kindly send the correct number for assistance, sorry for the inconvenience
Re: MTN Customer Care Thread by JideSM: 9:23am On Feb 20, 2017
promisengr:
Good day, How do i go about getting refund for the airtime deducted twice from my account. I might understand that the first deduction was partly my fault for not cancelling the auto-renewal. But i just can't accept the second deduction because i sent the stop code NO141 to 131 to prevent a re-occurrence.

To my surprise, this morning 100 was deducted again leaving 17 in my account.

With economic situation in the country, it is tough to have enough money to feed as a student and mtn is adding to my problems.

I just need my airtime back. The amount might seem little, but i need it back not withstanding

Thank You.

Sorry to hear this, you can send your phone number for checks
Re: MTN Customer Care Thread by promisengr(m): 4:27pm On Feb 20, 2017
JideSM:


Sorry to hear this, you can send your phone number for checks


My Number is 07066745225
Re: MTN Customer Care Thread by Msmither: 10:32pm On Feb 20, 2017
JideSM:


Hello kindly send the correct number for assistance, sorry for the inconvenience

oh I'm sorry I made the mistake.. it's 08167349201
Re: MTN Customer Care Thread by ogirma: 6:32pm On Feb 21, 2017
Good evening, please I would like to know if there is anything mtn can do to rectify my problem I activated DND then deactivated, I was not getting any messages so I went to MTN office and laid my complain which I believe they had addressed the issue to an extent but the problem is I still don't get bulk SMS, I have experimented sending bulk SMS to my self and the message have not delivered so pls if there is anything you can do I would appreciate it
Re: MTN Customer Care Thread by Pet1620: 7:16pm On Feb 21, 2017
Good evening, I once complain to u abt deduction on my mtn sim last year and u ask me to deactivte caller tune. But i later find out that it is not the issue at all and it even get worster now that i can't even leave 1kobo on my mtn sim anymore. here is my mtn number 08130126018. Please help me to deactivate the thing behind the deductions becus i can't take it anymore. Thanks.
Re: MTN Customer Care Thread by yak(m): 5:53am On Feb 22, 2017
plz how do I transfer airtime from one mtn line to another? it's urgent please.
Re: MTN Customer Care Thread by etebefia: 3:21pm On Feb 23, 2017
Re: MTN Customer Care Thread by Nancypret: 1:49am On Feb 26, 2017
please I have been trying to subscribe for mtn 1.5gig for 1000 naira but it's not going.
my no is 09060390852.

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