JideSM:


Hi directonpc, please note that auto-renewal cancellation is not applicable. However, you can unsubscribe or deactivate the service by simply texting NOWAW to 131. in addition, you can also dial *662# then follow the prompt. Regards

JideSM:

Esji80:


Good Morning sir, I am on MTN BetterTalk.Despite having enough data,whenever I browse MTN zaps my credit(Main balance and bonus). MTN has been doing this to me for long. How do I stop it?

Cassie75:
Hi JideSM...how can one check chats on mtn care line...I just spoke with one Fola now...and boy ...he was rude...needed him to check my bundle balance because I use an iPad Air...he asked me all sorts of questions...and when I couldn't remember the year I got the line.he rudely told me he can't help....I mean just to check my data bundle....I then asked to speak to a supervisor...he declined. The only reason I am writing this cos I didn't get his last name....what on earth is he doing in customer care...I just spoke to him about 20 minutes ago.. cheers

Vianaija:
Hi JideSM, Good pm.

I did as you told me regarding my data issue but to no avail. After exhausting the daily subscription that I purchased, I could not be able to browse again whereas the monthly subscription remains as it was.

I guess you guys don't have any other solution for this issue since you said you can't activate it at your end.?

Ebubemg:
Hello, is mtn going to activate 4g volte anytime soon?

JideSM:


Hi Vianaija, as discussed yesterday. Kindly note that the 1.5GB data bundle plan has been deactivated. You would have to activate a new data bundle plan. Regards

aminauiade:
Hi JideSM, Good pm.

Please, I m tired of calling d customer care line. my line (07030702923) got barred n I v been calling dem to rectify dis instead dey will ask series of questions and later tell me dat dey will forward it to their oga dat will do it. Nothing has been done for the past 3days n they still kept telling me d same thing. Please n kindly help me do a run on the line n do d needful.

JideSM:

directonpc:
greetings, please how do I ask for refund of my money when I dialed *904*amount# and get a transaction failed sms yet my bank account was debited?

JideSM:


Hi directonpc, so sorry that this happened. Kindly note that there is an automated reversal process for failed airtime transaction. However, please contact your bank if you are not credited after 24 hours. Regards

nurez305:
@Jidesm please you people keep stealing my data on my modem, the last time I had data of 1 gig plus and when I tried to use it, it didn't connect, I kept quiet, samething happen again yesterday when you wipe all my data that suppose to expire on 19th.

Please I need an explanation to this on why my data is been wipe on my mtn mifi

The number is 09064946953

JideSM:


Hi nurez305, apologies for the inconvenience. Kindly provide an alternative mobile number to reach you for assistance. Regards

directonpc:
okk. Thank you

JideSM:
Please confirm if it has been resolved for you.

mesoprogress:
It is little things that make a nation great. Do you know several days after data expiry, these guys had the audacity to zap my money , and open their mouth to tell me I should have cancelled auto-renewal ! Something they subscribed by themselves, same renewal I intentionally allowed not to auto-renew after expiry.

I bought MTN one week Data Bundle of 750MB for N500 on my number (080*******) on the 20th of June 2017. They automatically enrolled me for auto-renewal (unsolicited subscription). This data exhausted and got expired on the 27th June. They sent me a message that the data has expired and could not auto-renew due to insufficient credit. I did not want the auto-renewal so I let it go.

On the 1st of July 2017, I loaded N1200 airtime. Within minutes I received a message that my one week Data Bundle of 750MB has been auto-renewed and N500 deducted from my airtime balance . Something that expired four days earlier !

I immediately put a call across MTN customer care line to reverse the transaction, that the money is not meant for that. In fact I turned off my data to avoid it being used . The customer care representative now told me that I should have unsubscribed from auto renewal that they do not reverse data bundle once purchased . I now outlined some points to him:

1. It is your organisation that subscribed me to auto-renewal , I did not ask for it and therefore not under any obligation to to cancel it . MTN should give me opportunity to choose auto-renewal by myself. I am not constrained to cancel what I did not activate.

2. The data expired as at when due , and your organisation sent me a message that you could not renew due to insufficient airtime. Logically , I thought that was the end of it. Charging me several days after expiry is plain illegal

3. You do not lose any money by reversing it , and the money will still be used within MTN network, it is not as if you are transferring it back to my bank account.

Unfortunately, MTN customer care did not deem it fit to reverse the transaction and insisted to subscribing me to a service I did not want.

Cc JideSM

JideSM:
Y'ello Mesoprogress, I am sorry that you have this experience. Please note that all MTN Data Plans are placed on Auto-Renewal policy as stated on MTN Website. Also, the code to opt of the renewal is made available therein. The reversal is possible if it had not been used and expired.

Should you face any challenge using our services, please contact me here for review and resolution. Thank you for your understanding.

mesoprogress:
Hope you read my post. I am under no obligation to unsubscribe from what l did not subscribe for. Besides, the auto renewal date has long passed. I have already laid a complaint with NCC. If they don't handle it well, I will consider a redress in court . No joking

endtime1:
why is Mtn network bad for browsing in my area baruwa ipaja lagos

JideSM:
Remember that Auto-Renewal has no date, it is renewed as soon as there is enough credit to permit the renewal. Subscribing for any Data Plan means subscribing to its renewal. This is stated on Data Plans Terms & Conditions on MTN website. Like I wrote earlier, clarity will always be provided via this thread as I am always available for your service.

cnnelo:
Please how do I change my line from prepaid to post paid. Thank you.