neezar:
can't I use my bonus credit to buy data

Hi neezar, please be informed that you can only purchase data from your main credit.

Babalakin:
I'm having the same issue. .I have wasted more than 8000 within 2 months cos of this glitch. .I bought #2000 data just yesterday only for me to receive an alert this morning that I have just 500mb remaining. what rubbish..I will port to Etisalat by next week if nothing is done,and I mean it.

08106949571

Hi Babalakin, i apologize for the inconvenience you may have experienced. Checks on your line show you currently have 1.5GB in your data bonus (which can ONLY be used from 1:00am – 7.00am). Please note that for 3.5GB data plan @ N2,000, you were given 2.5GB main data and 1GB data (which can ONLY be used from 1:00am – 7.00am). Regards

JideSM:


Hi Babalakin, i apologize for the inconvenience you may have experienced. Checks on your line show you currently have 1.5GB in your data bonus (which can ONLY be used from 1:00am – 7.00am). Please note that for 3.5GB data plan @ N2,000, you were given 2.5GB main data and 1GB data (which can ONLY be used from 1:00am – 7.00am). Regards

absolute rubbish. how could I have used 2 gig in less than 24 hours.I actually subscribed yesterday at 8.30pm.played a couple of YouTube videos not more than 2 minutes each. chatted on WhatsApp and opened some nairaland pages. how could I have exhausted that much data even though I do switch it off when I don't browse. this nonsense started last month cos I didn't experience this some months back. I'll just go load my spectranet and then get Etisalat for calls.my family will do same.

JideSM:


Hi LolaO,

kindly download the Huawei Hilink app from google play store or Apple store and install the app on your phone device. After the installation, you will be required to log in with your username and password.

Your default username is admin and password is also admin.

You can change the password after logging in.

Once your log in, you can now click on the sms icon to enable you purchase the 50Gb data plan.

Hello Jide,

I use the new ZTE MF920W+

Can I also use YelloTopup?

Damysa:
I just started using my MTN sim again after about 6 months. I subscribe to Data of #1,200 for 30 days. Since then, I have not been able to browse. I also tried calling Customer care on 180 but I cant reach them. Kindly help

If I'm to go by the bolded, then it's quite possible that you're unable to browse. You need to re-register the line as it has be inactive for a long period.
Are you able to make calls and/or send text message with the line?
Anyway, PM the contact number to JideSM to run a check on the line.

is your night plan scrapped, sent night to 131 and got no reply apart from request received, do not resend bla bla bla

I purchased a N1000 credit via my bank account, I received the credit on my mobile line 0806 269 6463, but when I tried to subscribe to the the N1200 1.5gb monthly data plan, I received a response that my credit is low, on checking my balance, I realised N1000 had been deducted with no data allocated. Pls, kindly help out.

where is your customer service center in Ibadan located??.I want to buy the zte A110 4G phone..

Can I transfer from my bonus data with another MTN line

Hi! lost my sim card about 1 month ago, wanted to do a welcome back but was told it was denied cos the name on the sim didn't correspond with my name on my id card.I told them I registered the sim myself and that am no longer using the name. please is there a way I can retrieve this my sim..... really need to get back my sim

Hi! lost my sim card about 1 month ago, wanted to do a welcome back but was told it was denied cos the name on the sim didn't correspond with my name on my id card.I told them I registered the sim myself and that am no longer using the name dat used during the registration cos its been over 8 years dat I registered the sim. please is there a way I can retrieve this my sim..... really need to get back my sim

stupid network. I just subscribed my spectranet 20gig,plus all night free browsing for just 10k..I can't believe I used 2k worth of data for 3 days on MTN. thieves

I'm dumping the sim till they give me back my data..I'm porting the rest of my fam to another network. RUBBISH

useless network na baba God go punish u abundantly ofo lomi efo n se

I can't subscribe on my line it keeps telling me.

Sorry, Your previous request was not successfully processed . Please try again .

bigdot1759:
useless network na baba God go punish u abundantly ofo lomi efo n se

LOL
Who broke your heart guy?

Thanks people

The issue have been resolved

funkyjms:


If I'm to go by the bolded, then it's quite possible that you're unable to browse. You need to re-register the line as it has be inactive for a long period.
Are you able to make calls and/or send text message with the line?
Anyway, PM the contact number to JideSM to run a check on the line.

LolaO:


Hello Jide,

I use the new ZTE MF920W+

Can I also use YelloTopup?

Hi LolaO, yes please. Kindly visit https://yellotopup.com/

Hunry:
is your night plan scrapped, sent night to 131 and got no reply apart from request received, do not resend bla bla bla

Hi Hunry, so sorry for the inconvenience. The MTN Pulse night browsing is still available. Please confirm if the subscription amount was deducted. In addition, kindly send your mobile number via Email message to enable me run a check.

inspiratio:
I purchased a N1000 credit via my bank account, I received the credit on my mobile line 0806 269 6463, but when I tried to subscribe to the the N1200 1.5gb monthly data plan, I received a response that my credit is low, on checking my balance, I realised N1000 had been deducted with no data allocated. Pls, kindly help out.

Hi inspiratio, apologies for the inconvenience. Checks on your line show the N1,000 was credited into your WINBACK wallet which offers 2000% bonus (500% of the bonus to make calls and send SMS to ALL Local Networks in Nigeria and 1500% for browsing). WINBACK is an offer that rewards customers who have spent 45 – 180 days on the network without performing any chargeable activity. let me know if you need further clarification

simonjassy:
where is your customer service center in Ibadan located??.I want to buy the zte A110 4G phone..

Hi simonjassy, please visit any of the listed MTN Walk-in centres below

1. Mobil Roundabout, Ring Road, Ibadan, Oyo,
2. Shop C44, 1ST Floor Cocoa Mall Dugbe, Ibadan.
3. 5 Gbenro Ogunbiyi Street Opp. Diamond Bank Bodija Ibadan
4. 73, opposite first bank branch, iwo road ibadan
5. University Of Ibadan, Ibadan, Oyo

sacajawea:
Can I transfer from my bonus data with another MTN line

Hi sacajawea, please be informed that you can ONLY gift/transfer data from the main data and NOT data bonus. Regards

Saad64:
Hi! lost my sim card about 1 month ago, wanted to do a welcome back but was told it was denied cos the name on the sim didn't correspond with my name on my id card.I told them I registered the sim myself and that am no longer using the name. please is there a way I can retrieve this my sim..... really need to get back my sim

Hi Saad64, so sorry for the inconvenience. Please visit the nearest MTN Walk-in cente with sworn affidavit.

bigdot1759:
useless network na baba God go punish u abundantly ofo lomi efo n se

Hi bigdot1759, i'll appreciate if you can state the issue you are having here to enable me look into it

eemalex:
I can't subscribe on my line it keeps telling me.

Sorry, Your previous request was not successfully processed . Please try again .

Hi eemalex, so sorry for the inconvenience. Please send your mobile number and the exact subscription via Email message to enable me assist.

Why would my credit be moved into a wallet I didn't request, its totally out of order. I recharged so I can use for data subscription, I don't need any bonus. All I want is for me to use my credit as desired. Thanks.

JideSM:



Hi inspiratio, apologies for the inconvenience. Checks on your line show the N1,000 was credited into your WINBACK wallet which offers 2000% bonus (500% of the bonus to make calls and send SMS to ALL Local Networks in Nigeria and 1500% for browsing). WINBACK is an offer that rewards customers who have spent 45 – 180 days on the network without performing any chargeable activity. let me know if you need further clarification

I have problem subscribing to MTN night browsing, It is saying i should moved to Pulse why I am already on high ipulse. What can i do

neomatrix1027:
Your network is becoming worseworse and unstable. Contacted MTÑ Faceböok page and they ignored my message. I also complained of this same issue on live chat and it keeps disconnecting me from the live chat because of the Network issue. Please look into it.

Hi neomatrix1027, so sorry for the inconvenience. Kindly send your mobile number via the email message to enable me look into this. Regards

benzion72:

I have problem subscribing to MTN night browsing, It is saying i should moved to Pulse why I am already on high ipulse. What can i do

Hi benzion72, apologies for the inconvenience. Kindly send your mobile number via email message for checks. Regards

please help urgently

A friend of mine lost her phone 3days ago and effort to receive the line proved abortive has she was told that the name registered with the line is different from her name.
She couldn't find her sim pack but according to her, she has registered the line several times as requested.
Truth is I have been calling her with the number since 2010. Any help towards retrieving the line will be highly appreciated.

number is 07061310983

JideSM:


Hi benzion72, apologies for the inconvenience. Kindly send your mobile number via email message for checks. Regards

please I bought a new sim and phone Y72 and my sim is 4G and registered 3 weeks ago but can make or receive calls .please activate my line