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MTN Customer Care Thread - Phones (92) - Nairaland

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Re: MTN Customer Care Thread by splashbaby(m): 7:55am On Jan 11, 2015
@Jidesm can we run a radio show (technology) together solving people's problem for mtn. Please contact me on nellymaurice5050@gmail.com.
Re: MTN Customer Care Thread by arthurflex(m): 5:56am On Jan 12, 2015
Please unsubscribe me from MTN Play, my phone number is 07032869196
Re: MTN Customer Care Thread by JideSM: 4:01pm On Jan 12, 2015
arthurflex:
Please unsubscribe me from MTN Play, my phone number is 07032869196
Hi arthurflex, the MTN Play service has been deactivated for you.

1 Like

Re: MTN Customer Care Thread by JideSM: 4:04pm On Jan 12, 2015
splashbaby:
@Jidesm can we run a radio show (technology) together solving people's problem for mtn. Please contact me on nellymaurice5050@gmail.com.
Y'ello splashbaby, you can submit your proposals or business ideas directly to MTN using the Proposal Submission portal. Please click here to access the portal http://www.mtnonline.com/proposal/
Re: MTN Customer Care Thread by JideSM: 4:15pm On Jan 12, 2015
samwise99:
am tired of this mtn daily quick facebook. five naira is been deducted everyday .
Pls help me deactivate it am tired of it my number is
08165596455
Sorry about this, samwise99. The service has been deactivated for you.
Re: MTN Customer Care Thread by JideSM: 4:27pm On Jan 12, 2015
kingpheenix:
Mtn data services on my fone just started behaving some how....if I purchase a bis plan, after I use it for one day the data speed reduces drastically to the extend than on 3G I could nt download a 1.5mb file....dis is not the first time it is happening pls can you give me any advice on this?
Sorry about this, kingpheenix. When you have reached 95% usage on your BB plan, your internet speed will be throttled down to allow you access to only chats and emails but downloads will not work. Thank you.
Re: MTN Customer Care Thread by jboixxx: 6:25am On Jan 14, 2015
JideSM:

Sorry about this, kingpheenix. When you have reached 95% usage on your BB plan, your internet speed will be throttled down to allow you access to only chats and emails but downloads will not work. Thank you.
Isn't is possible to know the exact MB balance on BIS rather than "within fair usage" response? It is either MTN has changed the BIS billing to modem's or your data cap is far less than acclaimed 2GB because the rate @ which data got throttled down is alarming. Subscribed 2x in a wk without video download....that's alarming!
Re: MTN Customer Care Thread by kingpheenix(m): 9:10am On Jan 14, 2015
jboixxx:

Isn't is possible to know the exact MB balance on BIS rather than "within fair usage" response? It is either MTN has changed the BIS billing to modem's or your data cap is far less than acclaimed 2GB because the rate @ which data got throttled down is alarming. Subscribed 2x in a wk without video download....that's alarming!
you noticed it too? Thank God I thought it was just me
Re: MTN Customer Care Thread by amani337(m): 9:55am On Jan 14, 2015
hello jide ,please help me deactivate mtn play and guick daily Facebook.



dis my no:07061894828
Re: MTN Customer Care Thread by JideSM: 11:48am On Jan 14, 2015
amani337:
hello jide ,please help me deactivate mtn play and guick daily Facebook.



dis my no:07061894828
Hello. The services are now deactivated as requested by you.
Re: MTN Customer Care Thread by Nobody: 12:04pm On Jan 14, 2015
A brand New MTN mifi for sale

Price : #12,000 (Bargainable)


Location : Ibadan
Re: MTN Customer Care Thread by mathefaro(m): 4:31pm On Jan 14, 2015
JideSM:
Hello. The services are now deactivated as requested by you.
Mr Jide , I'm tired of this sms o. They keep flooding my phone

Re: MTN Customer Care Thread by JideSM: 6:20pm On Jan 14, 2015
mathefaro:
Mr Jide , I'm tired of this sms o. They keep flooding my phone
Sorry for the inconvenience. Kindly PM your phone number for assistance.
Re: MTN Customer Care Thread by mathefaro(m): 7:48pm On Jan 14, 2015
JideSM:
Sorry for the inconvenience. Kindly PM your phone number for assistance.
08103986669
Re: MTN Customer Care Thread by davizen: 3:55pm On Jan 15, 2015
@JideSM.
100naira was deducted from my acc.balance today,for reason I don't know.
I need a refund.
07064713960
Re: MTN Customer Care Thread by umar3(m): 7:05am On Jan 16, 2015
mathefaro:
08103986669

Good morning sir, and keep the good job going. Pls kindly remove me from MTNPlay subscribtion which i never opted for, and all other services if possible. 08033323505 is my number.
Re: MTN Customer Care Thread by trent9002(m): 6:46pm On Jan 17, 2015
JideSM. Please I recharged 1000 today to recharge my Bis and you people took 400 from it and put in a separate account with an 800 bonus as a 'surprise'. Now I can't recharge my Bis cos my main account is 600. Please take back your surprise and refund my 400 to my main account so I can recharge my Bis. Biko. My number is 08163630219

1 Like

Re: MTN Customer Care Thread by JideSM: 6:51am On Jan 19, 2015
umar3:


Good morning sir, and keep the good job going. Pls kindly remove me from MTNPlay subscribtion which i never opted for, and all other services if possible. 08033323505 is my number.
Hi. The service has been deactivated as requested.
Re: MTN Customer Care Thread by JideSM: 7:02am On Jan 19, 2015
davizen:
@JideSM.
100naira was deducted from my acc.balance today,for reason I don't know.
I need a refund.
07064713960
Apologies. You were charged for using 2020 to participate in the ongoing Cash Quest promo.
Re: MTN Customer Care Thread by JideSM: 7:09am On Jan 19, 2015
trent9002:
JideSM. Please I recharged 1000 today to recharge my Bis and you people took 400 from it and put in a separate account with an 800 bonus as a 'surprise'. Now I can't recharge my Bis cos my main account is 600. Please take back your surprise and refund my 400 to my main account so I can recharge my Bis. Biko. My number is 08163630219
Apologies. I will like to understand you. Kindly state the exact issue for prompt resolution.
Re: MTN Customer Care Thread by gbenga4my(m): 6:04am On Jan 20, 2015
Mr jide, kindly help me, am tired of receiving msgs from all dis short codes placing deir adverts 5021, 5040, 5031, 33073, 35020, 22865, those are d one's I cud get for now.my phone number is 080*******
Re: MTN Customer Care Thread by Psalmwise(m): 10:02am On Jan 20, 2015
Goodmawn Mr jide....,since I started subscribing on my blackberryfone this january...,mtn usually snds me notiofication dat I jez used 1kb,10kb and dey wud deduct d money from my credit,I tot dey wud stoped so I ddnt bother complaining but since yestday they have increased it to lik 50kb...dis mawn dey jez snt a notification dat I have used 250kb and dey deducted my money....,the major reason am noiw lodging a complaoint now is that since I have an active bb subscrition y is mtn charging me for kilobyte again,I make use of only phone browser,operamini and whatsapp...,pls can u help me stop the unjustified deduction of my money....tnx my number is 09032771996
Re: MTN Customer Care Thread by JideSM: 12:02am On Jan 22, 2015
Psalmwise:
Goodmawn Mr jide....,since I started subscribing on my blackberryfone this january...,mtn usually snds me notiofication dat I jez used 1kb,10kb and dey wud deduct d money from my credit,I tot dey wud stoped so I ddnt bother complaining but since yestday they have increased it to lik 50kb...dis mawn dey jez snt a notification dat I have used 250kb and dey deducted my money....,the major reason am noiw lodging a complaoint now is that since I have an active bb subscrition y is mtn charging me for kilobyte again,I make use of only phone browser,operamini and whatsapp...,pls can u help me stop the unjustified deduction of my money....tnx my number is 09032771996

Sorry for the inconvenience, kindly text DATA OFF to 131.
Re: MTN Customer Care Thread by JideSM: 3:07pm On Jan 22, 2015
gbenga4my:
Mr jide, kindly help me, am tired of receiving msgs from all dis short codes placing deir adverts 5021, 5040, 5031, 33073, 35020, 22865, those are d one's I cud get for now.my phone number is 08035173571
Sorry for the inconvenience Gbenga4my. Your reported issue being attended to and will be resolved as soon as possible.
Re: MTN Customer Care Thread by Innocey(m): 1:09pm On Jan 25, 2015
Gudday mr Jide, i want to opt out of mtn yello life insurance pack*** but i don't know how to....pls i really need ur help
Re: MTN Customer Care Thread by Babajoel: 5:38pm On Jan 25, 2015
Please, is Family & Friends still in Nigeria MTN tariff plans? Or what call tariff is prudent for students on campus to reach Papa 'n Mama?

Thanks.
Re: MTN Customer Care Thread by AwesomeRomeo: 9:32pm On Jan 25, 2015
JideSM:
Sorry for the inconvenience Gbenga4my. Your reported issue being attended to and will be resolved as soon as possible.
Pls kindly inform MTN that we need MTN 3G network in our area. We don't enjoy d sub we make due to bad 2G network. We need ur help pls.
Re: MTN Customer Care Thread by AwesomeRomeo: 9:34pm On Jan 25, 2015
JideSM:
Sorry for the inconvenience Gbenga4my. Your reported issue being attended to and will be resolved as soon as possible.
Pls kindly inform MTN that we need MTN 3G network in our area. We don't enjoy d sub we make due to bad 2G network we have in our area. We need ur help pls.
Re: MTN Customer Care Thread by JideSM: 6:53am On Jan 26, 2015
AwesomeRomeo:
Pls kindly inform MTN that we need MTN 3G network in our area. We don't enjoy d sub we make due to bad 2G network we have in our area. We need ur help pls.
Thank you for reporting this issue. Please state the exact location and the issue being experienced and the duration of the issue.
Re: MTN Customer Care Thread by AwesomeRomeo: 9:52am On Jan 26, 2015
JideSM:
Thank you for reporting this issue. Please state the exact location and the issue being experienced and the duration of the issue.
Pls check your email sir. The 2G network there is always bad and dead slow. We need just the 3G network, sir.
Re: MTN Customer Care Thread by realceeg(m): 10:08am On Jan 26, 2015
pls jide .I want to know charging call rate of smooth talk service plan....
Re: MTN Customer Care Thread by Innocey(m): 9:45pm On Jan 26, 2015
Innocey:
Gudday mr Jide, i want to opt out of mtn yello life insurance pack*** but i don't know how to....pls i really need ur help
sir u don't want to help me solve this issue or what

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