When i tried capturing the finger prints of candidates registering for the examination using the online platform, after downloading and installing necessary software provided on the website (www.mynecoexams.com) and installing the recommended finger print scanner (Digital Persona), i got an error message: 'Invalid finger print template'. my customers have not been able to complete their registration as a result of this error. I will like to know what is responsible for this error and how i can fix it. I have sent a mail to NECO but up till now, they have not responded to my mail. Who has done the registration this year?....please help.