Customer Service Manager
lOCATION: Lagos

Responsibilities

The position reports to the Sales Director
This position is responsible for managing the Customer Service department and leading the function within the organization to serve both existing and prospective customers while facilitating efficient provision of the highest levels of customer service and making the company as a supplier of choice.
Work very closely with the National Sales Manager to plan and schedule the loading/ delivery of cement on daily/ weekly/ monthly basis.
Structuring, and continuously reviewing of this structure to ensure ongoing alignment to take advantage of opportunities in a changing business environment
Ensure a well planned and managed customer service operational budget to deliver efficiency of operations
Maintain an agreed service standards with customers and a framework for measurement of the same to ensure corrective action is implemented.
Site process documentation and custodian of the customer service manual as well as its continuous update.
Responsibility for review of all exception reports as well as the follow up of matters arising to ensure potential risks are addressed.
Ensure all customer queries have been addressed and cross functional liaison where necessary to ensure matters are addressed and closed in line with BU procedures.

Requirements

A good degree from a recognized University preferably in a Economics, Accounting or Business discipline.
Post Graduate qualification in a business discipline is an added advantage.
Minimum 5 years experience in a busy sales or customer service environment with supervisory or management responsibility.
Excellent working knowledge of MS Excel and specifically designed spreadsheets.
Excellent team management, communication and interpersonal skills.
Highly motivated, dynamic, self-driven with ability to work with minimal supervision.
Ability to work and communicate in a culturally diverse environment
Effective verbal and written at all levels.
Listening, questioning, and needs identification.
Consultation and negotiation.
Positive customer focused approach.
Ability to deal with difficult situations in a calm and effective manner.
Dealing with confidential and distressing issues with sensitivity

Application Closing Date
30th September, 2013

Method Of Application
Interested and qualified candidates should forward their CVs to:
greatachieversconsulting@yahoo.com