Hello nairalanders, I want to know if anyone has experienced a situation whereby, you pay money into an account & the bank "refuses" to post the money.
This happened to me when I sent money to a friend from a bank in Ogun State to another branch of the same bank in Lagos State.
This has really got me upset because I kept on apologizing to the friend. At first I didn't believe it when he told me he didn't get the money, after I now travelled to Oyo state thinking he was just pulling my legs, he told me that the money hasn't gotten to his account, I now went to their other branch around UI, gave them the details of the transaction & they confirmed that it hasn't been posted, that its displaying error when they try to post it into the person's account they reluctantly apologized & told me they'd call me or the owner of the account when its done, that it would be rectified within 24 hrs. Its over 72 hrs now & nothing has been done. No call, message or anything whatsoever!
I made the payment on Friday, 17th of Oct, 2013 & today is Friday 25th of Oct 2013.

It got me asking several questions on my mind.
because they didnt even contact me (As the depositor, they ve my name, number & location) to say the money wasn't posted.
What if the account owner was stranded?
Why couldn't they contact the account owner?
These questions & other questions are just on my mind.
Bankers in house, I'm banking on you for advise on what to do, because I believe that this is NOT normal.

Name the Bank so we can help adverise their excellent customer.

Guys pls I need your responses.

Nlanders, you guys complain too much over everything, and pls nobody shld quote me.. Why didn't you get the number of the person in charge to remind/call the person abt the transaction since you went back to the bank to complain? Do u think u are their only customer... U want them to kal u.... Na who de find somtin, him hand de long pass.

@ ELff, Thanks for your contribution. I believe when a service is not rendered appropriately one should look for ways or ask for possible solutions.
just imagine someone sending money to you & the bank says it can't be posted for one week, how will you feel?