Someone installed norton anti-virus in my laptop. Since then, when i put any external drive lik my phone memory card, it will scan automatically. But after scanning, it wil hide d files in d drive in an unnamed folder written 'unspecified' . Everything in d card wil not show in d phone unless i put it back into my laptop, copy out the content, format d card and paste content back. It's so frustrating i need help

Remove the Norton and install Microsoft Security Essential
Thank me later

ITbomb: Remove the Norton and install Microsoft Security Essential
Thank me later

thanks, but is it d only option?

silvoice: thanks, but is it d only option?

Not the only option
Other option is for you to find and install XYplorer, it is much better than the stock windows Explorer and you can see and unhid your hidden files without going through cmd or folder options.

But if your system is infected, the only option is MSEssential and USB Guard

Try this in cmd
dir /ah -s -d

ITbomb:
Not the only option
Other option is for you to find and install XYplorer, it is much better than the stock windows Explorer and you can see and unhid your hidden files without going through cmd or folder options.

But if your system is infected, the only option is MSEssential and USB Guard

the issue is dat afta scaning my phone memory card, i can stil see d files in d laptop even without using folder option, but when i put d card in my phone it wil be blank in d phone. Unless i copy out d files, format d card and paste back content. If i try repeating d process again thinkin dat if it was a virus, it may have been deleted, It will happen again.