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7 Customer Service Etiquette Employers Should Embrace For Business Growth - Business - Nairaland

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7 Customer Service Etiquette Employers Should Embrace For Business Growth by HECTORBOSS(m): 9:08pm On Sep 15, 2014
It is important you exhibit proper customer service etiquette in working with customers if you want them to be loyal to your business

There are several key rules you need to put in place as an entrepreneur or business owner when dealing with your customers.
Every business, brand or product don’t just earn loyalty from customers because they are in existence but because, their customers have experienced one or more of these customer care etiquette when dealing with them in the sales process

Startups can use customer service as a unique strategy for increasing profitability in business when faced with stiff competition from established businesses.



To achieve this goal, you may want to consider these proven tactics in exhibiting true customer service etiquette all loyal customers will value.


1. Always Smile: Customer service starts the moment the customer steps into the business premises. An apprehensive customer is easily disarmed, when met with a smile.

Always ensure that employees keep a smiling face whenever they are dealing with customers. It shows that you enthusiastic and motivated about the business. This will infuse a positive atmosphere and motivate the customer to buy and keep buying from you.

2. Be Friendly: when you keep a friendly attitude in dealing with a customer, they tend to feel good about themselves and feel comfortable with you. Since friendship is directly related to liking, a customer care representative can win the loyalty of the customer simply because he or she (the customer) feel liked by the customer care representative.


You can read the concluding part of this article here: Oentre


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