The Director, Consumer Protection Department of
Nigeria’s apex bank, Central Bank of Nigeria (CBN),
Mallam Usman Dutse, has revealed that the CBN has
recovered the sum of N17 billion illegal deductions
and excess charges on Customer’s account by
commercial Banks.
He said the amount, which was recovered during a
period of one year, has been refunded to customers.
Dutse, who spoke in Calabar, Monday at the
commencement of a one week consumer public
enlightenment and sensitisation programme, said
since the upgrade of the consumer protection unit in
the bank to a department in 2012, over 5,500
complaints have been lodged by customers which led
to the directive by the CBN after investigation for the
money to be refunded to the customers.
Represented by Hajia Kadija Hassim, Dutse advised
customers to always confirm their bank statements
and any anomaly discovered should be swiftly taken
up with the bank and if no effort is made to address
the complaint, the matter should be reported to the
Consumer protection Unit in the Central Bank for
immediate action to be taken.
“Banks have been given one month within which to
address any complaint by any customer and in the
case of ATM transaction within the same bank, the
issue should be resolved within two hours and in the
event that the bank fails to do so, the customer
should report to the Consumer Protection
Department in the Central Bank in any state,” he
said.
He added that the customer was entitled to
international banking standard and anything below
that should not be accepted, as Nigeria is part of the
international economic standard.
“The economic meltdown that affected the world
economic system also affected Nigeria therefore
bank customers in Nigeria should no longer be
treated anyhow but fairly treated by the banks”.
Mallam Dutse disclosed that the aim of the one-
week public enlightenment campaign is to acquaint
the public with the knowledge of basic financial
issues so that they can have confidence in the
banking system which will lead to the attainment of
the objective of building a safe, sound and stable
financial system in the country.
“There will be talk shops on radio stations, road
shows along major roads and markets and workshops
to enlighten the people on the workings of the
financial system in the country and the efforts being
made to improve it”. He added. http://www.tribune.com.ng/news/news-headlines/item/16751-cbn-refunds-n17bn-to-customers-over-illegal-transactions

Ok ...ar de wait and checking my accant

I haven't received mine oh