Dear Professional,

We wish to inform you that the next batch of our customer service for open training front-line professionals comes up in October 2014,
See details below:

"The Essential Skills For Customer Service Excellence"
Course fee is 45,000/participant.

Venue: 7 Ikorodu Road, Maryland Lagos.
Course Description: The Essential Skills for Customer Service Excellence
Duration: 2 days

Training Dates:
• Tue 8th and Wed 15th Oct 2014
• Sat 11th and Sat 18th Oct 2014

Nominate your employees for this training, and enhance their service delivery skills.
This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries.
Core Competencies addressed in the Training:

• Customer service excellence (Hello How may I help)
• Communication with Customers
• Handling difficult customers and complaints
• Working customer service teams and team motivation
• Understanding the customer service processes
• Understanding customer experience management

Who should attend?
• Contact Centre Professionals
• Sales and Marketing Representatives
• Personal assistants and receptionist
• Order fulfillment professionals
• Secretaries and key account managers
• Back office support Staff

Empower your Staff Today!

For Enquiries and Booking contacts: Call Ngozi|234-8032253999 or Sam|234-8028096294

Thank you for Choosing CCSP Nigeria

We Train; We Outsource; We recruit[i][/i]