2015 Training Programs




Essential Skills for Customer Service Excellence Training program, enhances employee professionalism and leads to customer happiness and retention.
Duration: 2 days, 21st & 22nd Jan 2015
Course Fee: NGN 45,000/participant
Venue: Lagos







Contact Centre Leadership Development Program:
This workshop will give your team leaders,supervisors and managers the skills required to effectively produce excellent results through other people, as well as learn how to balance the demands of their own teams with their operational workload.

Duration: 2days; 21st & 22nd Jan 2015
Course Fee: NGN 55,000/participant
Venue: Lagos







Handling Irate Customers and Difficult situations:
Is the latest in the training series of the world’s number one customer service guru and the President and Founder of Service Quality Institute, John Tschohl. In this Training, you will learn how to diffuse irate customer encounters, overcome difficult situations with customers, develop a routine to handle problems and recover following stressful encounters.
Duration: 2days; 4th & 5th Feb 2015
Course Fee: NGN 35,000/participant
Venue: Lagos







Feelings for Professionals:
This program designed by service quality institute will increase the self-worth and self-image of every employee, improve their communication skills and techniques which will in turn increase organization's profitability.
Duration: 3 days; 18th -20th Feb 2015
Course Fee: NGN 45,000/participant
Venue: Lagos







Essential Skills for Call Centre Excellence:
This Training is designed in partnership with Service Quality Institute (SQI) to empower service professionals wishing to work in contact centres. Key learning outcomes include; Telephone etiquettes, conflict management skills, Team player skills, communication skills.
Duration: 2days; 11th & 12th Feb 2015
Course Fee: NGN 45,000/participant
Venue: Lagos




For Enquiries and Booking contacts:
Call: Bukola|08187504542 or Sam|08028096294
E-mail: customerservice@ccsponline.net
Website: www.ccsponline.net