A consulting firm seeks qualified candidates to fill this role

Responsibilities:

Improving and maintaining client database.
Accomplishing client service objectives by maintaining professional standards at all times
Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meeting customer service efficiency objectives by forecasting client and office needs; initiating corrective actions.
Determining customer service requirements by maintaining contact with customers; visiting operational environments; analyzing information and applications.
Improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizing client performance by providing help desk resources and technical advice; resolving problems; disseminating advisories and warnings
Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
Accomplishing information systems and organization mission by completing related results as needed.


Qualifications and Requirements:

Minimum of a degree in a related discipline

Qualified candidate should submit cv to grandfield.resources at yahoo dot com or send name,phone number, address,and qualification to 09091950166

The address of the company and the details of what the company is in to