Human Capacity Development Consultants (HCDC) is currently recruiting a Sales Manager for a reputable company. Interested candidates should send their cvs to recruitment@hcdclimited.com using "Sales Manager" as the subject of the mail.


Job Responsibilities

• Initiate and develop client relationships to drive customer satisfaction
• Drive sales for all products and services that the company offers, including training and Business Process Outsourcing
• Identify new and strategic business opportunities in alignment with the vision of the organization
• Develop innovative proposals and presentations that clearly demonstrate the unique value of the company’s Solution.
• Develop annual marketing and sales plans which focus on meeting organizational objectives
• Manage the entire product life cycle from strategic planning to tactical activities
• Analyze potential partner relationships for the company’s product lines
• Responsible for end to end sales process; from initial contact and understanding of client needs to delivery and closure (handover from the sales team to relationship management team – Key Accounts Manager, etc.)
• Maintain an up-to-date and accurate record of all physical assets of the company under the sales department’s care / Use
• Maintain the CRM database of the organization, utilizing it as a tool to enhance customer satisfaction and profitability
• Manage the research and evaluation of new product opportunities, demand for potential products, and customer needs and insights
• Lead the team that serves as first point of contact for all enquiries regarding the company’s services and provide a first response to such enquiries ensuring follow up to possible closure
• Overall marketing strategy and execution of plans for the existing products/services
• Working with product development teams (or external consultants) to manage new product/service development
• Working with Project Management team to launch campaigns for new products/services
• Supporting Project Manager in managing delivery channels for products/services
• Represent the organization in all presentations, meetings, fairs, conferences, etc.
• Be responsible for training (as Trainer), coaching, mentoring and human capacity development of department's staff.

Qualification and Minimum Experience:
- A relevant first degree preferably in Social Science
- MBA will be an added advantage
- Minimum of Five[5] years relevant work in similar field
Professional Membership: Membership of recognized Sales and/or marketing professional organisations Relevant Contact centre operations certification
- QAI Certified Contact Centre Trainer
- QAI Certified Contact Centre Manager or equivalent