Blaze Connect int'l company ltd
Do you enjoy helping people? Do you thrive in a fast paced, customer focused environment? Then start your rewarding career as a part of our growing Customer Service team! Blaze Int ltd is one of the largest and fastest growing health insurers in the world.


Summary:
As a Customer Service Associate, you will help and work with customers and members to improve their health, well-being and sense of security. At Blaze Int Itd, we invest in you.
As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. Blaze Int ltd encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.


Job description:
• In this pivotal role, Customer Service Advocate respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provide solutions for customers, clients and health care professional via phone and email.
• Creative problem solving, critical thinking and empathy skills are essential.
• Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries. Customer Service Advocate respond to customer, health care professional and client inquiries primarily regarding:
• Eligibility to receive benefits associated with their individual or company sponsored health insurance plan
• Customer Service Advocates are measured on:
• Direct feedback from customer and health care professionals via post call surveys, which include:
• The ability of the customer service associate to resolve their inquiry
• Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care
• Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures
• Finding an in-network primary care or specialist doctor in a geographical area or specialty
• Their satisfaction with the overall experience while they spoke with the associate
Requirements
Does this sound like you?
• Customer Focused – a genuine desire to help people
• Problem solver – understand issues and enjoy solving them
• You are the right person if you have:
• Bachelor’s Degree or equivalent required, Associates or Bachelor’s degree preferred
• Active listener, with the ability to provide confident responses
• Effective user of tools – including knowledge management tools and resources
• Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
• Collaborator – enjoys working with co-workers across different functional areas
• Professional and tactful – able to respond to and calm a situation
• Able to offer options and educate customers when appropriate
• 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Knowledge of Medical Terminology a PLUS
• Excellent written and oral communication skills
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Exceptional organizational and time-management focus
• HOW TO APPLY;Submit your cv to somyteresources@yahoo.com or send name,age,address,qualification ,phonenumber to 08059811675.
•

somyteresources:

Blaze Connect int'l company ltd
Do you enjoy helping people? Do you thrive in a fast paced, customer focused environment? Then start your rewarding career as a part of our growing Customer Service team! Blaze Int ltd is one of the largest and fastest growing health insurers in the world.


Summary:
As a Customer Service Associate, you will help and work with customers and members to improve their health, well-being and sense of security. At Blaze Int Itd, we invest in you.
As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. Blaze Int ltd encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.


Job description:
• In this pivotal role, Customer Service Advocate respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provide solutions for customers, clients and health care professional via phone and email.
• Creative problem solving, critical thinking and empathy skills are essential.
• Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries. Customer Service Advocate respond to customer, health care professional and client inquiries primarily regarding:
• Eligibility to receive benefits associated with their individual or company sponsored health insurance plan
• Customer Service Advocates are measured on:
• Direct feedback from customer and health care professionals via post call surveys, which include:
• The ability of the customer service associate to resolve their inquiry
• Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care
• Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures
• Finding an in-network primary care or specialist doctor in a geographical area or specialty
• Their satisfaction with the overall experience while they spoke with the associate
Requirements
Does this sound like you?
• Customer Focused – a genuine desire to help people
• Problem solver – understand issues and enjoy solving them
• You are the right person if you have:
• Bachelor’s Degree or equivalent required, Associates or Bachelor’s degree preferred
• Active listener, with the ability to provide confident responses
• Effective user of tools – including knowledge management tools and resources
• Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
• Collaborator – enjoys working with co-workers across different functional areas
• Professional and tactful – able to respond to and calm a situation
• Able to offer options and educate customers when appropriate
• 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Knowledge of Medical Terminology a PLUS
• Excellent written and oral communication skills
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Exceptional organizational and time-management focus
• HOW TO APPLY;Submit your cv to somyteresources@yahoo.com or send name,age,address,qualification ,phonenumber to 08059811675.
•

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