Business Attitude and Business Ethics:
When it comes to business ethics and business attitude, they are the major attributes which an employer must imbibe to become an asset to his/her business.
Business attitude is a way of thinking and acting and it is very important in business. If a person is well educated but lacks attitude, his/her thinking faculty will not be okay and business will not be able to progress. Business attitude comprises of both verbal communication and non-verbal communication. It is good to develop the right attitude towards our customers, this will make the business a successful one in the future.
Right ethics and attitude is to be at one’s working place early enough daily and approach customers and non-customers in a polite and friendly manner. We should also note that, customers are always right.
Below I have highlighted some of the tips that will ensure a healthy relationship with your customers and good working environment. These tips are based on my year of experiences gathered by me in the business.

1. Get to work early.
2. Pray and clean up your office.
3. Friends, family and unnecessary socialization should not allowed during work hours.
4. No worker should allowed to leave work premises for no reason without permission during working hours except only on official assignments.
5. Welcome clients with smile and never speak rudely to them.
6. Pay full attention to your work (all 5 senses must be at alert). Do not be distracted by clients’ complaints.
7. Scan flash drives that are susceptible to threats before opening. Follow instructions given by the antivirus program during virus removal to the core.
8. Check client’s work whether it is well arraigned and preview before printing.
9. Make sure that a client check along with you also.
10. Never print a work that has never been check by both parties on no condition.
11. Give a disclaimer that you won’t be responsible for any mistake from the client’s end after printing.
12. Always print a sample (for multiple copies) and show to client before printing the rest.
13. Always monitor the job from the printer during printing.
14. Let there be a clear-cut agreement (in terms of price and output) between both parties before printing.
15. Always check for the printer in use before sending job to printer. In case of mistakes, pull out the paper tray, cancel the printing from the printer settings and switch off the printer.
16. During special printings (such as front and back, heavy glossy, etc), change settings at the printing options and reverse settings to default immediately at the completion of printing.
17. Always switch off machines that are not in use.
18. Do not allow customers to charge their gadgets at the work station.
19. Do not embark on jobs that cannot be completed within a specific period of time given by clients.
20. Do not disappoint clients.
21. On no condition must you offer any service if machines are not in good working conditions. Make sure you fix error first. In case of complicated errors, call a technician.
22. For most typing jobs, give at least 24 hours grace of collection.
23. Respect and be polite to your customers. Learn how to use words like ‘please, sorry, kindly, you are welcome, thank you, e.t.c’.
24. Above all, be ready to work at least 12 hours in a day as a start-up in the first 6 months in order for your business to survive.

GOLDEN RULE: Treat others as yo u want to be treated.
PLATINUM RULE: Treat others the way they want to be treated.
More tips to come! For a professional business plan and more enquiries on how to set-up a computer business centre, contact me on 07039359066.

saw this article online and felt like sharing with
entrepreneurs here.
# copied
HOW TO MAKE YOUR CUSTOMERS FALL IN LOVE
WITH YOUR BUSINESS
Happy customers are usually the greatest
evangelists for your brand. They will quite happily
spread the word about how much they love your
business and tell everyone exactly why they like it
so much, whether it be via social media or
speaking
to their friends in person.
The difficult part is making your customers want
to
shout from the rooftops about how much they love
your business. For this to occur, you have to make
them fall in love with your business in the first
place.
Here are great ideas for making your customers
love
your business, ranging from treating them like a
partner in the direction you take and building trust
with them.
.
1. Give your customers the right treatment
Happy customers who get their issue resolved tell
4
to 6 people about their experience. So that’s a way
to significantly influence the word of mouth about
your business. Don’t act as a nameless or faceless
business; genuinely talk with your customers as a
person representing the business. Address your
customers by name, and tell them your name at
the
very beginning of your interaction.

2. Respect Your Customers
It’s very important to be respectful of a customer’s
mood when trying to resolve an issue they have
with
your company.
Keeping your patience is key to giving your
customer the time to air out their issue. And, in
turn,
it creates the opportunity for you to help resolve
the
issue and make them comfortable. The more
comfortable the customer is the more likely they’ll
share valuable feedback that can help prevent
similar issues from occurring again in the future.

3. Always Listen
It’s important to truly listen. When listening to
your
customers, take into account what changes your
organization should make from this feedback, and
then follow through. Your customers are the
lifeblood of your organization, and not dealing with
the reasonable requests could cause backlash.
Use the following methods to gather feedback from
your customers:
Surveys
Focus Groups
Observation
Point of Sale
Customer Service
Social Media
Communities and Groups
Email and Web Forms

4. Treat your Customer as Valued partner
Take your customer’s feedback seriously and act
upon reasonable requests. What’s the point of
listening if you’re not going to act on that
feedback?
Make sure it’s clear that you want your customer’s
feedback and that your business truly values them
as a partner.

5. Never forget to say “Thank You”
Last, but certainly not least, always say “Thank
you.”
As many as 3 out of 4 customers say they have
spent more with a company because of a history
of
positive experiences. Kindness and gratitude for a
customer’s business is an undeniable way to
further
enchant them for the long term.
Craft every thank you sent out from your company
to
be specific to the customer, relevancy is key. Be as
appreciative as possible to your customers for
taking the time to go through the process of
resolving their issue. Finally, follow up with a good
old fashioned “Thank you.”
Do you employ these tactics in your small biz?
Here i will be unleashing some tips on how you
can survive in the computer biz centre. Pls, stay
tuned.

Are you looking for someone to develop a
professional website for you? Do you want to analyse your data? Do you need help in other ICT services? Feel free to contact me on 07039359066.