Our client is a travel and tour organization. Due to growth, they require the service of an Agency Manager who will be in charge of the overall Operations and the general growth of the business.

Job Location: Lagos State, Nigeria.

Reports To: MD/CEO

1] OPERATIONAL DUTIES

Marketing Duties
• Overall management of the Agency
• Supervise the daily activities of all Companies
• Design operational master plan for the company
• Drive the company’s marketing policy
• Ensure high marketing standards
• Sign-on of new customers to the company.
• Drive growth of clientele base
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer's businesses with us.
• Contribute towards ensuring company’s budget for actualisation and realisation for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time.
• Prompt resolution of customer issues and complaints.
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
• Ensure actualization of business targets.
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Drives business expansion of the company
• Ensure the profitability of the company
• Attending Agency’s meetings and appointments
• Generating enough income to defray all Agencies’ expenses.
• Recruiting prospective customers for the Agency.
• Recruiting the best hands for the Agency
• Prepares Weekly and Monthly Marketing Call Plan
• Weekly and Monthly Sales Report
• Daily Activity Report
• Monthly Operations & Marketing Report.
• Preparation of Monthly Performance Report (MPR) for management


Financial duties
• Responsible for receiving and processing all invoices, expenses forms and payment requests.
• Establish financial controls.
• Handle the accounts of the organisation.
• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
• Prepare Annual budgets
• Implementation of the budgets.
• Prepare monthly statements comprised of incomes and expenses and ensure standardization.
• Prepare other statements of accounts
• Handle tax matters.
• Prepare request for bank statements.
• Assist with processing transactions for petty cash access and retirement.
• Generate reports for use by management, which include the weekly management reports.
• Update of Assets Register
• Keeping Agency’s records and accounting
• Providing support for the external Auditors in the auditing of the Company's periodic Accounts and Reports.
• Monthly reconciliation of bank transactions and proving the accuracy & correctness of bank charges
• Provide list of withdrawals from bank on daily basis
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth operations with the banks.
• Follow up on loan repayments to avoid default
• Provide detailed report on each job’s profitability and key customer profitability monthly.

Maintenance
• Facilities/ equipment management.
• Proper filing and documentation.
• Maintain data base.

Education & Experience Requirement
• Must be a graduate with background in social sciences or secretarial studies. ( BSc/HND/)
• Must have 4- 5 years cognate experience in a reputable travel and tour organization.

Application
• Qualified candidates should please forward CV’s to ‘recruitment@stresertservices.com’ using ‘AGENCY’ as subject of mail. Wrong applications will not be opened. Only qualified candidates will be contacted.
• Application closes 10th June, 2015.