We are seeking to recruit dynamic, vibrant, passionate and aggressive individual to fill this role:

Job Title: Call Center Operation Manager

Location: Lagos

Job Description

* Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
* Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
* Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
* Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
* Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
* Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
* Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
* Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

Skills and Qualifications

* Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence.
* Minimum of ND required, as shortlisted candidate will be trained.

Application Closing Date
7th July, 2015.

How to Apply
Interested and qualified candidates should send their CV's to: mgt.allianceconsult@outlook.com for inquiry contact 08126758074