The Essential Skills for Customer Service Excellence

We wish to inform you that the next batch of our customer service open training for front-line professionals comes up in july 2015,
See details below:

"The Essential Skills For Customer Service Excellence"

Course fee: 85,000/participant.
Venue: Bonjour Mes Amies Training Centre, No 20A Abibat Ajose street, Zone A4 Ogudu GRA Lagos, Nigeria.
Duration: 2 days

Training Dates: can be schedule with the company
Nominate your employees for this training, and enhance their service delivery skills. This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries.
Core Competencies addressed in the Training:

• Customer service excellence (Hello How may I help)
• Communication with Customers
• Handling difficult customers and complaints
• Working customer service teams and team motivation
• Understanding the customer service processes
• Understanding customer experience management

Who should attend?

• Contact Centre Professionals
• Sales and Marketing Representatives
• Personal assistants and receptionist
• Order fulfillment professionals
• Secretaries and key account managers
• Back office support Staff
Empower your Staff Today!
For Enquiries and Booking contacts:
Call Bukola|08065835757 or 08099451919
Email: customerservice@ccsponline.net, Visit: www.ccsponline.net

Thank you for Choosing CCSP Nigeria
We Lead, Others Follow! : Have you heard about "ASQUAHBA"?

The African Customer Service Quality Heart Beat Awards 2015 (ASQUABHA) Conference is a yearly event strategically positioned to mark the customer service week celebrations, promote and encourage the spirit of service excellence. Nominate your best front line employees for the ASQUAHBA front line awards and take advantage of our exhibition platform to tell the story of your brand.

Be a part of this year's event which will hold in October 2015.
Register now to participate in this exciting event. Contact Philip A on 234-8037073124 or e-mail info@asquahba.com or visit our website: www.asquahba.com


We Train; We Outsource; We recruit
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