Normally i would have ignored such behavior on the excuse that the workload on their staff was much that day or they were all under pressure but unfortunately their reason for their bad attitude was to my hearing. This is what happened.

I walked into the Visafone office on Adeniran Ogunsanya in Surulere, Lagos state to purchase an accessory which even though is still under warranty i didn't want to be delayed by the normal submission of purchase receipt and the rest before the item could be replaced. So i walked in and greeted generally ("Good Afternoon" ). i noticed that only the police officer in uniform sitting opposite the door responded while the 3 customer service agents seated just by the door all didn't respond. I never bothered reading meaning to it because that wasn't the reason i went there in the first place so i walked up to the counted and inquired if the accessory was available. To be greatest surprise all 3 customer service ladies pretended they didn't hear me and all ignored me. I stood there for nothing less than 3 minutes until a young man from the inner office came to attend to me, he directed me to meet another guy in the inner room, as a was going in, i overheard one of the ladies (the one in the middle saying) "He want us to attend to him when he didn't greet us."

I was so furious at that statement. first of all, i greeted when i entered which only the police man in uniform acknowledged. Secondly, it is not even my right in anyway as a customer to first greet, the reverse is actually the case. over a decade in business has thought me that even a toddler who is a customer or prospect must be highly respected so why is the rule for Visafone's agents different?

The unfortunate thing is that we have at least six of their phone we use as official lines and all of them are very active lines so it is not like they are doing me i favor. I am actually directly or indirectly paying each of those rude ladies salaries as my continuous patronage of their company means they still have a job.

I have written their office a letter through enquiry@visafone.com.ng i hope they get to read it and call all their staff across the nation to order. This was the same arrogant behavior their sister company (Zenith Bank) put up initially until the likes of GT Bank, Diamond Bank and First Bank showed them how to treat a customer.


This was the same nasty and arrogant attitude the likes of Celtel, Starcomms, Multilinks, Intercellular and Mobitel put up until they all folded up.

I pray the maagement of Visafone puts her employees to order. Every single customer is king, well at least that's the foundation i use to run my company and sink down the mind and thoughts of each employee. So the scenario of an employee being rude to any customer or prospects can't just be imagined except such employee has gotten another job elsewhere.



PLEASE SHARE YOUR EXPERIENCE ABOUT OTHER RUDE STAFF OF CORPORATE COMPANIES.




CC: Lalasticlala , Seun , OAM4J

Nigerian business do not know the value of a customer that is why most of them end up folding up after a short time in business.

The senate needs to pass a customer Right Bill to checkmate all these rudeness from employees of all these companies

what is the usefulness of Vodafone,, I thought they are already DEad

ddami:
what is the usefulness of Vodafone,, I thought they are already DEad

Visafone Not Vodafone

Their CDMA makes it more useful for corporate business owners because of the "01" number instead of using gsm numbers for official lines.

This is the same company MTN wants to purchase. i can only imagine how terrible their staff will become after the purchase.

OREMUSSANCTUS:
Wait make Buhari appoint minister of justice den u lodge ur complaints

This isn't funny. It is me and Visafone today. It could be you and one bank or gsm customer agen tomorrow.


The earlier we put a stop to the rudeness of these employees and their company the better.


They can't take our money and still want to enslave us.

Why even go that crappy provider OP, no airtel in your area ?

edoyad:
Why even go that crappy provider OP, no airtel in your area ?

Does Airtel offer CDMA service?

This Thing Called " Rude" I Can Liken It To Lack Of Home Training And Self~training. I Believe The Company Did Not Train Employee To Be Rude To Their Customers But Because They Were Born Rude Thats Why they Act That Way.

I swear if this story gets to front page, those ladies are finished. Do not underestimate the wide outreach if NL.

elijah2u:
This Thing Called " Rude" I Can Liken It To Lack Of Home Training And Self~training. I Believe The Company Did Not Train Employee To Be Rude To Their Customers But Because They Were Born Rude Thats Why Act That Way.

But those companies spend millions of naira on a regular basis training these companies.


Running a service that helps train company staff how how to treat customers and prospects alike i know there's something we implement called "Result tracking platform" whereby we monitor the employees behaviors after such training over a period of time.


Visafone raking billions of dollars as profit can't tell me they don't carry out such training or monitoring policies.


If it was in a sane country, I would have worked out of that place and get intouch with my lawyer and the next step is to sue the company on the grounds of discrimination, emotional trauma and insult to my person.

Beremx:
I swear if this story gets to front page, those ladies are finished. Do not underestimate the wide outreach if NL.

They really do not deserve that job. This isn't the first or second time i have witnessed such mannerless act but hearing her comment directly made me realize those past experiences weren't just a coincidence but rather they were all intentional. I have gotten complains from my partner, employees and other people who use their service and have course to go to their office.

Beremx:
I swear if this story gets to front page, those ladies are finished. Do not underestimate the wide outreach if NL.

i wish it does. All these companies that doesnt know how to treat their costumers will have to learn their lessons

Ask4Info:
Normally i would have ignored such behavior on the excuse that the workload on their staff was much that day or they were all under pressure but unfortunately their reason for their bad attitude was to my hearing. This is what happened.

I walked into the Visafone office on Adeniran Ogunsanya in Surulere, Lagos state to purchase an accessory which even though is still under warranty i didn't want to be delayed by the normal submission of purchase receipt and the rest before the item could be replaced. So i walked in and greeted generally ("Good Afternoon" ). i noticed that only the police officer in uniform sitting opposite the door responded while the 3 customer service agents seated just by the door all didn't respond. I never bothered reading meaning to it because that wasn't the reason i went there in the first place so i walked up to the counted and inquired if the accessory was available. To be greatest surprise all 3 customer service ladies pretended they didn't hear me and all ignored me. I stood there for nothing less than 3 minutes until a young man from the inner office came to attend to me, he directed me to meet another guy in the inner room, as a was going in, i overheard one of the ladies (the one in the middle saying) "He want us to attend to him when he didn't greet us."

I was so furious at that statement. first of all, i greeted when i entered which only the police man in uniform acknowledged. Secondly, it is not even my right in anyway as a customer to first greet, the reverse is actually the case. over a decade in business has thought me that even a toddler who is a customer or prospect must be highly respected so why is the rule for Visafone's agents different?

The unfortunate thing is that we have at least six of their phone we use as official lines and all of them are very active lines so it is not like they are doing me i favor. I am actually directly or indirectly paying each of those rude ladies salaries as my continuous patronage of their company means they still have a job.

I have written their office a letter through enquiry@visafone.com.ng i hope they get to read it and call all their staff across the nation to order. This was the same arrogant behavior their sister company (Zenith Bank) put up initially until the likes of GT Bank, Diamond Bank and First Bank showed them how to treat a customer.


This was the same nasty and arrogant attitude the likes of Celtel, Starcomms, Multilinks, Intercellular and Mobitel put up until they all folded up.

I pray the maagement of Visafone puts her employees to order. Every single customer is king, well at least that's the foundation i use to run my company and sink down the mind and thoughts of each employee. So the scenario of an employee being rude to any customer or prospects can't just be imagined except such employee has gotten another job elsewhere.



PLEASE SHARE YOUR EXPERIENCE ABOUT OTHER RUDE STAFF OF CORPORATE COMPANIES.




CC: Lalasticlala , Seun , OAM4J

bros true talk. First bank is the BEST when it comes to customer service.

fruitfulBROTHER:

bros true talk. First bank is the BEST when it comes to customer service.

Diamond bank are equally great. they train and retrain their staff. Even in the toughest and most stressful situation, the never transfer aggression onto the customer.

OREMUSSANCTUS:

Am sorry man!

It's okay!
Not every situation should be joked about.

In a country like America.
I'm sueing their assess for 50 million dollars

Y

That's ladies for you.. Always forming..

not so good. I hope they respond to your email.

Visafone?
U really controlled ursef bro! I personally would hav flared up immediately I greeted them and they refused to answer. The issue would hav been clarified before it even gets to that level. My greetings are expensive to me and I don't give it out anyhow. Some people are rude and at the same time lousy. Maybe they weren't properly recruited for that position sha.

Majority of the who doesnt know the actual work they are given to go








Awon waray

For Visafone office again??,wetin she day feel like?....Na wa o

K

Customer service in Nigeria is relentlessly appalling

As long as na female, I no surprise

Naija

This one na normal thing nah...You would see tiny ladies that arent even up to your younger sister, talk to you anyhow

Its just our poor mentality and attitude towards the Nigerian environment.
May God help us

the fact tht customers are always right doesn't guarantee customers to behave anyhw hw.... who knws maybe reverse is the case. since there is nobody to be ur witness @op
or.... audio or idonbilivit??


the rate @ which naija customers are complaining nowadays eh??

I wnt be surprised if dey come Here to report ATM machine that it says,, ''dey ve insert d wrng pin meanwhile dey tot its dia pin dey inserted initially

nobody is flawless.

#Peace