This issue occurred in Feb/Mar this year when I visited an Ecobank branch at Bishop Aboyade Cole (Victoria Island) to request for a new ATM Card as I misplaced the initial card, though my account is domiciled at their Ozumba Mbadiwe branch. The request was processed and my account was debited with N1000 as card fee. Not quite 3 weeks after this, I got another alert of N1000 debit for the same ATM card Fee. I later visited the branch at Bishop Aboyade Cole to complain about the issue, where the officers told me that the duplicated debit occurred because another Card was automatically processed on my account at Ozumba Mbadiwe branch . I told the officers that I never requested for any card at Ozumba Mbadiwe branch and the Bank does not have the right to pass the cost of their operational inefficiency into my account. The officers politely apologized and promised to ensure that the duplicated ATM Card fee is reversed. I visited the branch some months later and a lady at Customer Service desk, who was among those who attended to me initially, told me that someone at their Head-Office is yet to approve the reversal. I was enraged, not because of the N1000 but because a Bank can just deduct money from a customer's account illegally and refuse to refund the money. N1000 may not be significant but what if this happens to 100000 customers? Up till now, this illegal deduction is yet to be reversed. It is very sad that in this Country, the strong always have a way of taking the little that belongs to the weak and usually without any way of obtaining a redress. ,

Chai

The CBN should look into this matter. Its getting too much in recent times.

What an irony
banks are now thieves