Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria. Since then, we have continued to deliver the best possible experience at the most affordable price to our subscribers.

This commitment has led to the growth of our active subscriber base to over 21 million in just over six years. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as we continue to build our network and expand to new locations.

Job Title: Senior Engineer.Access Network QoS & Capacity
Location: Abuja

Job Summary
Monitor, Analyze and operate the 2G and 3G Network KPI performances. Voice and Data Quality of Experience Systems and tools on Etisalat Nigeria Network to enhance subscriber's network experience.

Job Title: Head, Contact Centre Operations
Location: Lagos
Department: Commercial
Unit: Contact Centre Operations

SUBJECT AND DESCRIPTION
Job Summary

Responsible for implementing EMTS’s overall customer operations strategy while ensuring effective and efficient operations to meet the organisation’s targets.
Support the operationalization of quality customer service delivery within the pre-paid, post-paid and data services environments.

Job Title: Graduate Specialist, Capex
Location: Lagos
Department: Finance

SUBJECT AND DESCRIPTION
Job Summary

This role will be responsible for managing the Capex management function to ensure its benefits are optimized, costs are managed within agreed envelopes and constantly provide guidance to the various departments on Capex issues

Job Title: Specialist, Decision Support Technical
Location: Abuja
Department: Finance

SUBJECT AND DESCRIPTION
Job Summary

Support the Decision Support Manager to ensure agreed targets and financial benefits are optimised, costs are managed within agreed envelopes and guidance is provided to the Technical Department on finance issues
Support the improvement of the Network Finance processes

Job Title: Head Customer Care Support & IVR Management
Location: Lagos
Department: Customer Care

SUBJECT AND DESCRIPTION
Job Summary

Responsibility for ensuring that the Contact Centre impacting IVR systems are developed with relevant capabilities and integrate successfully for a seamless end-to-end call treatment experience.
Responsibility for Contact Centre Forecasting and Scheduling, Reporting, Compliance Management, Payroll/Bonus Reporting and Verification, Contact Centre/Customer care Reports, recruitment/headcount management
Responsibility for ensuring Customer Care readiness to support new product, service and proposition launches in conjunction with Service Design team and other stakeholders
Responsibility for overseeing all Operations of the Outbound Telemarketing Team

How to Apply
Use the links below to apply
Click here to Apply