abumeinben:


Kindly answer this question for your self after you graduate.

alexlee50:
I said it and I am not surprised, u are ill mannered and still live under the roof of your parents, so you won't learn. I pray u learn though.

hola106:
just imagine who s talking if u re nt jobless wil u be on NL looking for wat s nt

alexlee50:
Hahahahaha, it shows you have limited knowledge. This is apart from pride and arrogance. I pray u don't learn the hard way

pasword:
why ur monika indicates" m"and u are telling us u have 2weeks old baby,u be transgender?

Shehucom:
Sebi MTN still pays close to 75k, the airtel BPO Tech mahindra pays 40k and you're expected to pick not less than 200 calls in 9 hours and asking you to meet an unrealistic AHT of 117 Secs.. This Indians has enslaved us, yet you can't complain or you'll be sacked. It's crazy, all this are happening due to job scarcity in the nation.. I had to resign from the company due to the unbearable nature of the job

moradeyoo:
National Human Rights Commission

i tink they have started working

[b][size=13pt]NHRC Help lines

0807 709 1123
0807 709 1124
0807 709 1126
0807 569 7449[/b][/size]

MadCow1:



So you brought it to Nairaland because?


I swear alot of Nigerian workers deserve the shiit they get. Can you imagine you having a case like this and you guys would sit down whining in your cubicles rather than finding a good lawyer to go in and discuss with your employer and/or take them before the Court of Industry.

Nigeria has Labour laws. Nobody can mess with the contents of Labour laws.

2baga:


If you can, kindly drop the contact of a reliable lawyer and spell out how to go about harnessing the cover of the Court of industry...waiting..

XrisLee:
Maltreatment Of MTN Call Center Agents At Mayfair Gardens

''Indians are here on Nigerian soil, slaving us and using our money to en-rich their lives. This must stop...''

''I work as a customer care representative for Mtn Nigeria which was contracted for Communication Network Support Services Limited (CNSSL at Mayfair Garden Ibeju Lekki) we have always been told from the onset that we are not full staff of MTN Nigeria which we acknowledged but MTN has terminated the Contract CNSSL partly and now contracted it to a South African Indian company called ISON BPO. We've been maltreated badly.


The termination took effect on July 31st, we were re-issued another 3months contract letter from same CNSSL. before the termination of appointment, MTN who is the principal partner already sent a mail to all of us that our Unspent Leave days will be monetised. Gbenga Adebayo who is the CEO of CNSSL, paid nobody nothing and we have been working for 3years and (we have been confirmed as a full staff with letters), took up all our Unspent Leave days and cancelled them all. from August 1st to Oct 31st which the new contract states, we will not be going on Leave.
Those of us on Maternity Leave were asked to resume, even if u had the baby a day before or face been sacked I have a two weeks old baby and am working to support my family, so I can afford being sacked. But the stress is killing I leave home 4:20 everyday and get home close to midnight, except on night shift I can't even continue breastfeeding my baby, Our HMO has been cancelled. We were left with nothing after which he's sub contracting from ISON BPO for the period of 3 months (1st of August to 31st of October) We would be paid just our normal salary which is 75,367.05 Our work time has been unjustly increased from 5hours 20mins to 9hrs with one hour break which is unfair to us. This increase is only applicable to those in Mayfair Gardens, Ibeju Lekki, meanwhile most of us stay on the mainland, All other call centres (Apapa, Ikoyi, VGC), still run the normal shifts as usual. MTN has abandoned us and now we work like slaves. We can't talk because if we do we would be sacked, alot of people have been sacked unjustly. We're expected to pick calls and speak with 194 customers for the 9hrs. And for the night shift speak with 228 customers in 12hrs.

This is injustice.

While the stress is killing alot of us, we cant enjoy the free medical care because of the cancelled HMO. This is slavery I hope we would be saved from CNSSL/ISON BPO before its too late. This silence is long overdue and that is why I am sending this mail, Indians are here on Nigerian soil, slaving us and using our money to en-rich their lives. This must stop.

The MTN staff in south Africa recently protested for salary increment. We are not asking them for too much, all we ask for is our normal shift hours and for them to put an end to this madness''.

XrisLee:
Maltreatment Of MTN Call Center Agents At Mayfair Gardens

''Indians are here on Nigerian soil, slaving us and using our money to en-rich their lives. This must stop...''

''I work as a customer care representative for Mtn Nigeria which was contracted for Communication Network Support Services Limited (CNSSL at Mayfair Garden Ibeju Lekki) we have always been told from the onset that we are not full staff of MTN Nigeria which we acknowledged but MTN has terminated the Contract CNSSL partly and now contracted it to a South African Indian company called ISON BPO. We've been maltreated badly.


The termination took effect on July 31st, we were re-issued another 3months contract letter from same CNSSL. before the termination of appointment, MTN who is the principal partner already sent a mail to all of us that our Unspent Leave days will be monetised. Gbenga Adebayo who is the CEO of CNSSL, paid nobody nothing and we have been working for 3years and (we have been confirmed as a full staff with letters), took up all our Unspent Leave days and cancelled them all. from August 1st to Oct 31st which the new contract states, we will not be going on Leave.
Those of us on Maternity Leave were asked to resume, even if u had the baby a day before or face been sacked I have a two weeks old baby and am working to support my family, so I can afford being sacked. But the stress is killing I leave home 4:20 everyday and get home close to midnight, except on night shift I can't even continue breastfeeding my baby, Our HMO has been cancelled. We were left with nothing after which he's sub contracting from ISON BPO for the period of 3 months (1st of August to 31st of October) We would be paid just our normal salary which is 75,367.05 Our work time has been unjustly increased from 5hours 20mins to 9hrs with one hour break which is unfair to us. This increase is only applicable to those in Mayfair Gardens, Ibeju Lekki, meanwhile most of us stay on the mainland, All other call centres (Apapa, Ikoyi, VGC), still run the normal shifts as usual. MTN has abandoned us and now we work like slaves. We can't talk because if we do we would be sacked, alot of people have been sacked unjustly. We're expected to pick calls and speak with 194 customers for the 9hrs. And for the night shift speak with 228 customers in 12hrs.

This is injustice.

While the stress is killing alot of us, we cant enjoy the free medical care because of the cancelled HMO. This is slavery I hope we would be saved from CNSSL/ISON BPO before its too late. This silence is long overdue and that is why I am sending this mail, Indians are here on Nigerian soil, slaving us and using our money to en-rich their lives. This must stop.

The MTN staff in south Africa recently protested for salary increment. We are not asking them for too much, all we ask for is our normal shift hours and for them to put an end to this madness''.

samuelson06:


What is AHT please?

missKiffy:

That's true, if she can send a mail to Linda ikeji and fortunately for her Linda bolgs about it, other blogs will carry the story cos dey do copy stories from her. Hopefully it will get to the right channel

naijainfogalery:
Sometimes i just wonder why people let others turn them to slaves in the name of fear. When people push you to the fall i dont expect you to still be running cos there is no where to go, Its time to fight back, If i were you, All you have to do is contact a good lawyer, I know some high profile lawyers that will be willing to do this for free because the money they will make on the long run will be amazing.

All you have to do is gather all your evidences, obey whats on your contract let them sack you then you sue their asses including MTN. then you send out messages to all the bloggers in Nigeria to help you spread the news expecially Linda ikeja, Nairaland and twitter will be happy to support, I bet shebi they didnt wanna give you leave, they will pay you money that you wouldnt make in 50 years of working as fine,

All you have to do is present documents to show the stress you have gone through and the emotional and physical stress your child is going through. i bet the message will get the labour and with all our social media rants you will just become a multi millionaire over night while you still have time for your baby.

If a company chooses to be wicked, then you should also activate your own wicked mode

bamac:
you are wrong not all Nigerian bloggers copy and paste.

nosiebaba:

We share your plight but this is not only about mtn call center agents this as about contract staffing generally, MODERN DAY SLAVERY in Nigeria, an Indian or lebanese that doesn't knw any better will be employed as an expatriate earning jumbo pay and unreasonably huge allowances. We have a voice and it's sad to know that blogs that we have given the power to make our voice reach a louder audience would rather post about useless rumors of how a girl that died is a runs girl when Kylie jenner wears a swimsuit or if Kim kardashan if going to divorce kanye west such useless things that cannot add value to our lives just to have traffic on their blogs, please nl and other blogs we need to let Nigerians know that after being subjected to a lifetime of schooling home and abroad we are subjected to this inhumane issue of contract staffing like we don't deserve anything good in our lives, if we do this, the message will go viral and get to the appropriate authorities.
Thanks