The Consumer Protection Department (CPD) is a division of the Nigerian Civil Aviation Authority (NCAA). It was launched in March 2001, to ensure that all aviation consumers obtain the best services in air transportation.
Its main mission is to serve as the eagle eye of the industry by being responsible for informing, educating and protecting consumers as well as ensuring the provision of quality services in the aviation industry. Full story here :http://9jatravel.com.ng/passengers-bill-of-rights-what-nigerian-air-travelers-need-to-know/