I am very disappointed by Guaranty Trust Bank! I loved this bank. I trusted a bank that Guaranteed me good service and all i got in return was pain and frustration.I am that girl that told everyone around me to open an account with GTB!

Customers of the bank we all loved brought pain, sadness and tears to the faces of their customers and I was one of the.those who got their day messed up by GTB.

You see i did my BVN at First Bank on the 30th of October , (2014 ( one year ago). Not many people were informed or interested about BVN at this time. ( you can find the screen shot from my sms alert above. Sometime in March 2015, I went to Guaranty Trust Bank Allen Avenue and got my BVN linked. Due to my "Doubting Thomas Nature" I also went on their website and linked it myself. ( I was so pleased with myself , I felt like a good Nigerian)



Through out last week, some people i know were busy withdrawing what they have in the bank daily to make sur by the time the deadline was over, they would have their money safe and story free. But i was so relaxed and trusting afterall my bank has Trust in their name right?

It was shocking when i logged into my mail this morning and i got an email from GTB telling me my account has been put on restriction because i am yet to update my BVN. My eyes popped opened like in the cartoons. I was so sure it was a mistake. I even thought it was a fraud mail. But the email address gtbank@gtbank.com is very real and i am familiar with it.

I went the the GTB branch at Alausa (Secretariat) to complain and resolve the issue and the queue was endless!!! People were angry, some were sad! The pain in their eyes stemmed from the fact that they already did their BVN with GTB or provided the numbers gotten from other banks.

I hate to quarell with customer care operatives because to an extent, i understand how much pressure their job entails ( all kinds of customers). Luckily, i was attended to by a well mannered lady who confieded in me that they had a problem and 80% of the linking failed. She gave me another form to fill and told me point blank that i might not get my account sorted in the 24 hours time frame she gave. I understood and i appreciated her honesty.

Can i do a transfer to my other account to make sure i have some money while my account with GTB is being sorted? she said yes. I also requested for a Token. I spent more than four hours at the bank but they couldnt give me the token because they are trying to contact my branch at broad street for confirmation. I got tired around 7pm and told the lady attending to me to cancel the request (I had to go, it has been a long day, My brother was with me and we were very tired and hungry).

On the way home, i got a call from the guy who attended to me to apologise that my transfer request failed due to BVN. Tears formed in my eyes. Which Kain country be this i asked myself?

I have my transfer slips stamped by the bank but right now as at the time of writing this. I am too tired to scan. I will update it subsequently.

So basically I left work, spent more than 3 hours at GTB for nothing , what hurts me the most is the fact that i did my BVN in 2014 and linked it twice. Once at the branch and on their website. Yet it wasnt enough. I have decided to close my account with GTB. why?

I have decided the problem with Nigeria is that consumers tolerate. If all the people affect left GTB today, they would sit up and their competitors will learn from it.

So for now, i have my money stuck at GTB. I am at their mercy. But once that account is opened. I am going to Moonwalk into a branch to do my transfer and say goodbye. #EnoughisEnough.

See complaints from other affected users below. Isnt there a body in Nigeria that can get us justice?

http://www.daminaj.com/2015/11/pain-tears-as-guaranty-trust-bank.html

This bvn ish..

. I tried using Mobile app of a bank last night and it wasn't responding, fear catch me, whether my account has been iced. Immediately I got to an ATM, i was able to check my balance, soi knew i was safe for that moment.
I withdrew the small thing left in the account. I can take chances...

Its either Fuel Scarcity or Brain Scarcity

Chaiiii nigerian get bad mouth gan

......

I think i still have 265 naira in my gt account, let me use it to recharge my phone cos i don't want to hear stories dat touch

Gtb didn't try at all. I also did mine months ago & I didn't even know it wasn't linked up successfully until I tried doing a bank transfer yesternite which didn't go through. I just thank GOD I had a temporary backup in my Diamond acct. If not, it would have been another story altogether.
Anyway, I hope they rectify it sharp sharp before Wednesday coz I'm not ready to visit any of their branches yet.

My salary account na GTB block, my first bank ATM card keystone bank swallow am. My last card na #2000. I just dey laugh sha. Late last year I went to deposit money to my GT account then, the cashier requested for my BVN, isn't that BVN Linking? , tried linking it last night via that their gtmt website, they kept regenerating capchat code

GTB

madgoat:
GTB

lol. Madgoat . it has been a crazy day for me but ur handle made me smile
It reminds me of GTB

darmys:


lol. Madgoat . it has been a crazy day for me but ur handle made me smile
It reminds me of GTB

Lol... Glad i could liven up ur day

@ op sorry dear,


GTBank is still the best for now

Hmmmmm

mylifemyrules:
I think i still have 265 naira in my gt account, let me use it to recharge my phone cos i don't want to hear stories dat touch

Hahaha i never have the intension of laughing but u made me laugh

GTB no do well for this one at all

any one with a quick solution?

Chibenze:
any one with a quick solution?

my Man including You?

Ali01:
my Man including You?

Yes oh

madgoat:



Lol... Glad i could liven up ur day

ibkgab001:
@ op sorry dear,


GTBank is still the best for now

Thanks but i guess the best is not good enough sometimes. I will close that account once the restrictions is lifted.
Because companies know Nigerians will stay and bear. they do what they like.
If they really believe that all the wrongly affected account will leave them. they will not act this way.

What if i had an emergency that has to do with life and death and they restrict my money.
And i didnt have anything to fall back on else where.
What is paining me the most is that i did my bvn in 2014 being obedient in Nigeria is a sin o

Not that i have a relative that is working in that bank or a close friend but can tell you they have good standard and world standard record as a banking system is concern i know you have made up your mind but i want you to remember that "RULES ARE MADE TO BE BROKEN"

GTB d most useless bank at the moment !!!...Op I had d same issue yestaday..I was at d bank frm 8.30am to 3.30pm trying to sort this lacklustre and irritating Bvn shit...I had done this stupid bvn linkage online, via atm b4 yestday and still yet dey blocked my acct...angrily I withdrew all my money bye bye Gullible Thief Bank(GTB)

Ali01:

Hahaha i never have the intension of laughing but u made me laugh

Am happy i did

ibkgab001:
@ op sorry dear,


GTBank is still the best for now

you're saying this because you're based in 9ja, their charges for withdrawal abroad is crazy

still telling you they remain the best... anyway i have used the atm card In South Africa more than 30 times and it is sure ok for me with 410 naira as their charges

Well I thought I was the only one that was affected,thunder go soon rape gtb.

If only I had known GTB will make me go through stress yesterday for another round of BVN linking, I wouldn't have bothered asking my clients to continue paying into the account.

darmys:

sped1oro:
If only I had known GTB will make me go through stress yesterday for another round of BVN linking, I wouldn't have bothered asking my clients to continue paying into the account.

I also had similar issue but its been resolved. Try making payments with your account to confirm it. I tested mine by recharging my phone with the *737*amount and it went through. I think they've lifted the limit on most accounts with same issue.

That bank! It's just my secondary bank and I consider my partnership with them a mistake. I don't like them for two major reasons. 1) It's not a bank for busy people. Each time you get there you queue up right from the door and when it eventually gets to your turn to enter, the crowd inside will make you faint if your not careful. Sometimes I wonder why, if it's the only bank people see in Nigeria. Banks like Zenith, Fidelity do not receive as much crowd yet they're very strong banks.

2) Their network is bad. Each time I try to use their ATM, I will eventually end up going to withdraw from another bank because their system wouldn't work. I remember one faithful morning, I was travelling and decided to go withdraw a little money only for my card to get stuck. It took several minutes before it came out and still I couldn't withdraw. I had to go to another bank.