Hi everyone, how was your day? I know I'm not a regular face here but pls forgive me, I have to narrate my experience to you guys so u won't get robbed too.
It all started last week Jan 8 when my BIS was to expire, so I quickly recharged prior to that day, cos I preferred auto renewal due to its stress free nature. Jan 9 came and went, nothing happened, Jan 10 came also, meanwhile I couldn't access the network on these days.
Then I called the customer care line YESTERDAY and was told it was the network and that I should send EXPIRE to 21600, of which I did and I got some messages. Lo and behold, the internet usage was restored after my money was deducted for the MONTHLY subscription.
Guess what, I was told my subscription expired today, I immediately called the customer care again and I was told it was network issues which will soon be rectified. Having waited and waited w/out any solution, I called back and a lady called Ese/ Esie told me, there was nothing they could do, she even gave me the option of going to get another money to re-subscribe.
My reasons for wanting to tell u all what they did was
1. They robbed me on my birthday - no fear of God
2. They turned 1 month to 1 day using abraca-dabra - ain't a mu.mu o
3. If they must save for their fine with the FG, my money shdnt be included fa!
In Summary
MTN robbed me . Pls read the pictures from the 4th to the 1st, then the 5th

Then this was sent later today

Sorry abt that bro.

I used to b an mtn ccr, seen such a scenario before.

my advice- visit the mtn thread here on NL, give dem a breakdown of what transpired, dey wud investigate and do a chargeless subscription for u.. ie if u havent resubscribed already.

OR you call 180 again, and hopefully you wud meet an agent willing to escalate d issue for resolution by the escalations unit. all hope isnt lost.

Tread carefully around the keyword EXPIRE to 21600 carefully nexttime. its used to deactivate all BB subscriptions on ur line.

#my 2cents

calabaman:
Sorry abt that bro.

I used to b an mtn ccr, seen such a scenario before.

my advice- visit the mtn thread here on NL, give dem a breakdown of what transpired, dey wud investigate and do a chargeless subscription for u.. ie if u havent resubscribed already.

OR you call 180 again, and hopefully you wud meet an agent willing to escalate d issue for resolution by the escalations unit. all hope isnt lost.

#my 2cents

Thanks man, I haven't re-subscribed, as I don't intend getting robbed by them again.

pheyikemi:
Thanks man, I haven't re-subscribed, as I don't intend getting robbed by them again.

Call em back... Hopefully u'l meet a more experienced agent who would fill a premature bbos expiry template and escalate it. All d best........

Pele Bae, call them again. Those CC agents are more experienced than one another, the next CC may profer solution to your complaint. Eze is a lady girl.

BTW, pick up your fone, I called you.

You probably spoke with one of the frustrated over-worked underpaid contract CC staff. Try calling again, you may be lucky to connect within someone eager to assist. MTN May be evil (sometimes) but they've been known to refund airtime to subscribers especially if the fault is from them.

dominique:
You probably spoke with one of the frustrated over-worked underpaid contract CC staff. Try calling again, you may be lucky to connect within someone eager to assist. MTN May be evil (sometimes) but they've been known to refund airtime to subscribers especially if the fault is from them.

Thanks sis, I did just that but I was told they never sent me messages despite the evidences, but I was told to go to any of their office to lodge my complaints.

Calling MTN CC or going to their office? My dear just forget it.
Last year I called emptyhen CC until my friend said "one day they'll call you by your name coz ur number will be in their contact list".

Very dubious set of people. I can remember one fateful day that they zapped off N800 worth of airtime. Called CC, sent messages on twitter all to no avail. I was just getting useless responses from them, at the end I received that "your...has been resolved" resolved.
Kaii I was so furious.
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If I borrow airtime & then port, will I still be made to pay? I need answers cos that's the next step

sergiozlatan:

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If I borrow airtime & then port, will I still be made to pay? I need answers cos that's the next step

After porting, you won't be shown in your account balance but their money will be deducted anytime you recharge your line.

Sue them, just joking call them. Life was much easier when Apple and BlackBerry where just Fruits. Drops mick

.

Mtn geh fine to pay

I recharged 100 naira yesterday night;on waking up this morning, I discovered 60 naira had been deducted from my account

for real? they promised to refund 1000 to my friend since last December, until now nothing has been refunded, come to thing of it my pretty girlfriend has been complaining for more than a week now about her airtime disappearing overnight after making few calls, as for me i have resorted to loading just what i need to make calls . shikenah!!

but this is a serious crime sha!

Mtn don use you shine. Go put them for prayers...I swear them go return am. Iranu. Lalasticlala wida.

Exactly same thing happened to me. Scam of a network. I will call them till they refund Me

Its been long I subscribed on my BlackBerry

MTN nah Corporate Robbers nah, who no sabi them for Warri...

If u receive a Msg from MTN that sayz stand, Nwanne don't bother about ur shoes, pls run as ur leg can carry you..

Sorry to hear this ma'am, seems they are doing all they could to meet up with NCC fine.

Am used to their fraudulent style. No be today fowl yansh don dey open, I just hope that one day a competent leader takes over the mantle of leadership of this country to protect our interests in the hands of these capitalists.

sorry ehn

God will deliver us from MTN










Deliver yourself from MTN

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Ok

Haha...they moved it to front page



E don be for mtn

No wonder .I kip sending u message to no avail,wondering why a whole medical doc nor fit subscribe/think say dem rascal there don wake with ur phone.May sango fire MTN.After registered my 4 MTN sim 5 times,the useless network still send me sms to go here nd there with my identity card for another register.I'll simply go there this weekend and burn the useless sim.Sorry

hatux:
After porting, you won't be shown in your account balance but their money will be deducted anytime you recharge your line.

Not true except this is a recent issue. I ported after borrowing N500 and i did not pay back a dime. I cannot stand MTN.

OP you just paid your own share of the fine on MTN