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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Relations Officer Needed In Lekki - Ajah (ssce, Ond Only.) (486 Views)
Customer Relations Officer Needed In Lagos / Job Vacancy! Salary 50k-100k Ond Only / Customer Relations Officer ASSESSMENT & TEST @ RUSSELSMITH (2) (3) (4)
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Customer Relations Officer Needed In Lekki - Ajah (ssce, Ond Only.) by Gigastreams: 4:07pm On Feb 11, 2016 |
REQUIREMENTS 1. The desired candidate must have an experience of minimum 1 year. 2. The desired candidate must have an SSCE, OND, only. JOB SCOPE To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times. To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets. To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers. To ensure that customers are advised of alternative communication methods including voicemail and email facilities. Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Centre. To take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions. Deal with all calls received within the Customer Service Center in line with current Service Level Agreements, policies and procedures. To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives. To represent the Customer Service Centre on groups and forums as required. Show interest? Send your cv to info@gigastreamsconsulting.com Follow us on our social media to get more offers like this. Facebook : https://www.facebook.com/giga.streams/ Twitter: https://twitter.com/Gigastreamscons |
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