Brains1313:
Hello guys!

I wish to bring to the notice of fellowl Nairalanders about
the dubious activities of MTN in randomly deducting more
than the used amount per call from their unsuspecting customers.
I have repeatedly observed for some time now that MTN has
been charging me far more than the duration used during most calls.


Yesterday, I made a call for 68 seconds which was supposed to
cost N7.48 at 11kobo per second. But instead MTN deducted
the sum of N27.20K from my account.


When I called their Customer Care Unit (180), I was told I had been
migrated from Trutalk Plus (without informing me) to
a different plan which is 20k per second. Now if you calculate
68 seconds by 20k per second (68 x 0.20K),
you will get a total of N13.60. What a RIP OFF!


Interestingly, the Customer Care official apologized and
confirmed they actually over charged me. So, instead of deducting
N13.60, they had deducted more than N27 which is 100%.


I was so angry that I told them a piece of my mind.
Thereafter, they repeatedly apologized and promised
to refund the difference (N13.60) back to my account
within 24 hours.


SAME THING HAPPENED TODAY! By the time I made
my second or third call today, I discovered they had
cheated me again. This was what happened.
I made a call for 317 secs and they deducted N126.80.
Now if you multiply 317 by 20Kobo (317 x 0.20k), you
will get a total of N63.40K. This means they charged me
N63.40 extra (100%).

In my opinion, MTN has set their system on autopilot to
randomly make extra deductions from users of their network
without the users knowing it. This is PURE FRAUD.
Imagine deducting 10kobo from over 50 million lines
every hour for one month.


I want to use this Platform to implore Nigerians to calculate
the actual amount used after each call because MTN is set
to recoup the NCC fine from you and I.


On the other hand, if you had similar experience, kindly
tell us about it.

Nigerians beware!

God bless Nigeria.

Brains1313:
Hello guys!

I wish to bring to the notice of fellowl Nairalanders about
the dubious activities of MTN in randomly deducting more
than the used amount per call from their unsuspecting customers.
I have repeatedly observed for some time now that MTN has
been charging me far more than the duration used during most calls.


Yesterday, I made a call for 68 seconds which was supposed to
cost N7.48 at 11kobo per second. But instead MTN deducted
the sum of N27.20K from my account.


When I called their Customer Care Unit (180), I was told I had been
migrated from Trutalk Plus (without informing me) to
a different plan which is 20k per second. Now if you calculate
68 seconds by 20k per second (68 x 0.20K),
you will get a total of N13.60. What a RIP OFF!


Interestingly, the Customer Care official apologized and
confirmed they actually over charged me. So, instead of deducting
N13.60, they had deducted more than N27 which is 100%.


I was so angry that I told them a piece of my mind.
Thereafter, they repeatedly apologized and promised
to refund the difference (N13.60) back to my account
within 24 hours.


SAME THING HAPPENED TODAY! By the time I made
my second or third call today, I discovered they had
cheated me again. This was what happened.
I made a call for 317 secs and they deducted N126.80.
Now if you multiply 317 by 20Kobo (317 x 0.20k), you
will get a total of N63.40K. This means they charged me
N63.40 extra (100%).

In my opinion, MTN has set their system on autopilot to
randomly make extra deductions from users of their network
without the users knowing it. This is PURE FRAUD.
Imagine deducting 10kobo from over 50 million lines
every hour for one month.


I want to use this Platform to implore Nigerians to calculate
the actual amount used after each call because MTN is set
to recoup the NCC fine from you and I.


On the other hand, if you had similar experience, kindly
tell us about it.

Nigerians beware!

God bless Nigeria.

asuustrike2009:


My candid advice is that you allow that sim to receive calls while you use another network

RoyalRoy:




Calm down brov.


From all the calculations you are definitely being charged at 40k per second.
Now I asked a friend working at Mtn and he said, the bonus you get from each credit you load will be charged at 40k per second till its exhausted. Then your main account will then be charged at 20k per second.

However, if your call runs from your bonus account into the main account, the system refuses to note the difference and goes ahead to charge you at 40k per second as it will charge on the bonus account.

Hopefully they get to reset their system to be able to recognise when the credit on bonus account ends and when the credit in main account starts.

Brains1313:


So, how do you react to the fact that each time I check my balance, it shows that I am still on the TRUTALK plan while they had migrated me another plan which I only discovered a few days ago. I checked my phone a few minutes ago and it still shows I am on TRUTALK.

Brains1313:


So, how do you react to the fact that each time I check my balance, it shows that I am still on the TRUTALK plan while they had migrated me another plan which I only discovered a few days ago. I checked my phone a few minutes ago and it still shows I am on TRUTALK.