I USE AN ANDROID PHONE AND A GLO LINE. I RECENTLY STARTED DOING THE NORMAL GLO INTERNET SUBSCRIPTION, AFTER I WAS UNABLE TO CONTINUE WITH THE BLACKBERRY INTERNET SUBSCRIPTION ANDROID USERS DO. I PREVIOUSLY DID THAT OF #3,000 FOR 6GIG BUT FORGOT TO CANCEL THE AUTO RENEWAL BEFORE MY ACCOUNT WAS CREDITED. I DIDN'T REALISE MY DATA PLAN HAD BEEN AUTO RENEWED UNTIL I SUBSCRIBED FOR THAT OF #4,000 - 9GIG DATA PLAN, THAT WAS WHEN I RECEIVED THE ALERTS FOR BOTH THE AUTO RENEWAL AND THE NEW SUBSCRIPTION, DOUBLE-CHARGING ME AND LEAVING ME WITH EXCESS DATA I CAN'T EXHAUST IN A MONTH.

I CALLED GLO CUSTOMER CARE 121, I WAS ASKED TO CANCEL THE AUTO RENEW AND CALL ANOTHER HELP SERVICE 444 THAT HANDLES REVERTS. I CALLED 444 AND WAS DIRECTED TO SEND A MAIL TO 3gsupport@gloworld.com. I DID THAT AND COPIED customercare@gloworld.com,, ASKING THEM TO REVERT ANY OF MY SUBSCRIPTIONS AND RE-CREDIT MY ACCOUNT. I GOT A REPLY SAYING:

Dear Sir/Ma,
With reference to your request, we write to inform you that we may not be able to accede to your request as both plans have been merged.
We advise that you kindly make use of both plans. All inconveniencies are regretted.

IS IT PROPER OR NORMAL TO HAVE TWO DIFFERENT DATA PLANS ON ONE SIM/IN ONE LINE IN THE SAME MONTH WITHOUT THE FIRST DATA PLAN EXPIRING OR EXHAUSTING? DOES DATA PLAN/INTERNET SUBSCRIPTION REVERT WORK...ESPECIALLY WITH GLO?

JUST WANT TO KNOW

I can remember an information on GloWorld website stating clearly that you can run up to 5 data plans simultaneously on their network. Almost five or six years ago. Immediately I saw this topic, Glo network came to my mind.

WOW!!! Guess it's still functional. Anyway, I've decided to accept it while looking for ways to exhaust the whole data before it expires. Perhaps, I'll have to do the "share or gift" with/to someone. Thanks for the info