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IT Support Officer At A Leading Telecom Service Company - Jobs/Vacancies - Nairaland

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IT Support Officer At A Leading Telecom Service Company by sleej: 9:43am On May 06, 2016
The company is a leading Telecommunication and IT service company with operations in Nigeria and other West and Central African countries. As a result of expansion and strategic positioning, the company is looking forward to hire competent and professional IT personnel to take care of its IT/IS needs.

Overview:

This employee is responsible for developing and maintaining all elements of the Company's information technology systems. The employee receives general instructions for work to be performed and must use his or her own judgment much of the time.

The employee must occasionally refine existing work methods and develop new techniques for accomplishing work, within established policies. Work is supervised and evaluated by the Company's Chief Technology Officer (CTO).



The post holder will work closely with:

Heads of Departments, Project Managers, Staff across the Group, and Staff in the Support Functions

Third Party Contractors and Professional Service Vendors to the company.



Job Scope:

The employee will operate a variety of modern office equipment such as a Computers, Laptops, fax machine, and copier, printers, Server, Cloud Server, Web platform and all office related IT/IS equipment.
He/she must be able to resolve all issues relating to the use of this equipment and must have a vast knowledge of the likely issues that are to arise due to their use.
The employee will normally works indoors in an office environment or work remotely to resolve urgent needs of the company off working hours.
This job is based in Lagos Lekki Phase 1. Suitable candidate must be around this location or must be able to access this location
Job Responsibilities.

Maintains and develops the Company's computer system, including network infrastructure and peripherals such as wireless, LAN, laptops, desktops, server, printers, fax machines, modems, webmail and mobile mail clients etc.
Maintains systems and be an interface between suppliers and vendors for IT/IS systems.
Assists in writing specifications, estimates the cost of hardware and software, and reviews bids and contracts.
Responsible for maintaining the internal data security and IT/IS infra security.
Responsible for keeping up to date inventory of all IT/IS gadgets and policies with their revisions and release versions.
Supporting internal trainings that can boost the IT/IS knowledge base of employees.
Responsible for keeping and completing a variety of records and reports for all IT/IS devices and gadgets that enters and exits the company books. Makes routine reports to Company Management on the state of IT/IS infrastructure.
Oversees and participates in the installation and maintenance of hardware and software including, but not limited to, personal computers, networks, servers, internet programs, e-mail, printers, and related equipment.
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks; taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required;
Providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with members of staff
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Knowledge and Skills

Knowledge of the theory and practice of modern information systems, and of the machines, equipment and material used in such.
Knowledge of the equipment and materials used in maintaining and servicing information systems including, but not limited to, telecommunications hardware and software and network systems.
Ability to establish and maintain effective working relationships with other employees and vendors, service providers, etc.
Ability to diagnose and alleviate computer and telecommunications problems.
Ability to read, write legibly and make accurate arithmetic calculations.
Ability to make accurate and useable reports to the Company and user departments.
Ability to operate a variety of computers and telecommunications hardware and software.
Ability to develop plans for future information technology needs.
Ability to train end-users in the proper and effective use of information technologies.
Ability to work under pressure and deliver on time.
Innovative and updated on latest technologies in the IT/IS space.
General Attributes

Flexibility and a willingness to undertake varied responsibilities working alone or as part of a team
A commitment to team work
Sensitive and flexible approach to working with people.
Qualifications & Experience

Associate degree in computer science. Bachelor’s degree in computer science or a related field preferred.
At least 2 years’ experience in the operation and maintenance of an information technology system, including network administration.
Experience in managing web systems and servers.
Experience in any HTML, HTML5, PHP, C#, Ruby on Rails, Python, Node JS, or a strong command on a web language is a plus.
Practical experience in developing websites and its administration. Indicate examples in CV.
Laptop repairs, Software update and upgrade, Printer servicing and maintenance is a plus.
Ability to use all Microsoft tools and server related tools. Outlook and exchange server. Experience with Windows 7 or later is a plus.
Mail security solutions like DME and mobile pass is a plus.
System qualification on any the following certification is an added advantage:
MCSE
COMPTIA
CCNA
Compensation & Benefit

Standard Company working conditions is applicable
Remuneration is very competitive and negotiable
Very attractive package for suitable candidate


METHOD OF APPLICATION

Interested candidates to submit CV and a Cover Letter to resourcingafrica2015@gmail.com



N.B: Successful Candidate will be required to start immediately

Candidates who Live within Lekki/VI have comparative advantage should they apply.

Closing Date: May 27th 2016.

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