I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

Laveda:
That was huge .

Haven't encountered such tho so I wouldn't really know.


But I'm sure their customer care wouldn't give you any good feedback
They've always been like that. they'll start saying jargons..

I'm sorry about that ehn

Thank You. They even asked me to go to their office. I won't take this.

I don't care what length I have to go. That data must be returned.

Stick with Glo

Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

That's Mtn for you.
They always have a way of collecting back their bonus.
Fear Mtn.

sorry bro... Mtn been scamming pple since 1999

Hemptyheeeeeeeen!

shît..it goes public

I'm facing this same issue. I subscribed for their new N2000 plan two days ago. did a little browsing yesterday (Konga, NL)

just checked this evening, my data balance is 0.0kb.

MTN are thieves!!

kinibigdeal:
Stick with Glo

glo like seriously? that's the network I will advice for my enemy so that they won't get me on time.

MTN is a scam,not just you bro but they did the-same with me,except in my case its bb sub for my bold 3,they reduced the 3.5gb @ 1000 bbc plan to 2gb @ 1000 without informing nigerians, this 2gb only have 2weeks validity,so in 2months I have spent over 6k subscribing,I called customer care and was told to hard reset my phone imagine.

Airtel all the way

Etisalat is the best

MUVA:
MTN's call center agents are the WORST in the history of call center agents! Don't even waste your time trying to get compensated or re-enbursed your stolen data because they will keep looking for every possible means to pin the blame on YOU so as not to give you a refund.

I've been there, done that. And guess what? My MTN line has been permanently switched off/relegated for more than 4 months now. Etisalat ti take over! Fvck dah shii

I am experiencing the same at the moment.subscribed for the 3.5gb at 2000 last week.still had 2.9g data as at the last time I checked on Sunday. I have not been able to browse since yesterday afternoon. thought it was network issues.

checked my data balance only to see this


Y'ello! ,Your data bundle balance is additional balance 0.0 MB expires: 19/May/2016,


still dont know how I finished up 2.9gb of data in less than 24hrs without any downloads.

Mtn na scam, 200 for 1gb all this plans na wash, even the 25 naira for 500 has been scraped.

MTN are thieves. Simple

I don't believe this one bit. Am not holding forth for MTN but recheck what you subscribed for. Based on their advert I saw today (with Falz the bad guy) they called it Pulse reloaded. So if you not on MTN pulse....magical things could happen. Can we have a screen shot of when you subscribed? The 3gig for 2k would last for 30 days. Why is yours expiring July 2016? No vex oh but let's just properly scrutinize you. Cheers

Dygeasy:
Thank You. They even asked me to go to their office. I won't take this.
I don't care what length I have to go. That data must be returned.

way to go bro
that was how those coporate thieves said if I could spend 200 naira during the day, I'd browsed free in the night
You had to see the way I kept vigil till 1am only to find out it was sheer scam
Between Satan and MTN, I'm still trying to figure out who is more skilled at donating with the right hand while milking you dry with left.

Empty Hen

Dygeasy:
Thank You. They even asked me to go to their office. I won't take this.

I don't care what length I have to go. That data must be returned.

Hopefully

possibilita:
MTN is a scam,not just you bro but they did the-same with me,except in my case its bb sub for my bold 3,they reduced the 3.5gb @ 1000 bbc plan to 2gb @ 1000 without informing nigerians, this 2gb only have 2weeks validity,so in 2months I have spent over 6k subscribing,I called customer care and was told to hard reset my phone imagine.

They informed people on this particular one you mentioned, maybe you are the person that is not aware of that. It was clearly written on their site

Make them no jonse me ooooo. Subscribed for that of 3.5GB last night due to the fact that my glo was messing up. I no wan hear story.

......never knew some people still uses emptyhen for subscriptions.....

that network can frustrate....they are very greedy...just like the devil,they give with their left hand and take everything with their right hand!



mtsheeeeew...airtel all the way?

MUVA:
MTN's call center agents are the WORST in the history of call center agents! Don't even waste your time trying to get compensated or re-enbursed your stolen data because they will keep looking for every possible means to pin the blame on YOU so as not to give you a refund.
I've been there, done that. And guess what? My MTN line has been permanently switched off/relegated for more than 4 months now. Etisalat ti take over! Fvck dah shii

Night crawler,shey u no dey sleep niii?!

Dygeasy:
Thank You. They even asked me to go to their office. I won't take this.

I don't care what length I have to go. That data must be returned.

The last thing MTN will do is return the data... Sorry about that

Mtn customer care reps are the worst I've ever known. They wil never accept their mistake and would be giving u an unnecessary excuse and people out here stil knw much beta bout Mtn dan dos cald customer care reps... SMH

Haha. Mtn been scamming Nigerians since the days of John D Baptist.. @Op, Just be violent with them so that you can get your data back by force.

bongolistik:
They informed people on this particular one you mentioned, maybe you are the person that is not aware of that. It was clearly written on their site

Mtn customer care rep spotted...

ritababe:


glo like seriously? that's the network I will advice for my enemy so that they won't get me on time.

hahahahahahaha