JideSM:


Apologies for the inconvenience. Kindly PM your number for assistance.
Please see thread https://www.nairaland.com/1379574/mtn-customer-care-thread/147

ritababe:


glo like seriously? that's the network I will advice for my enemy so that they won't get me on time.

kinibigdeal:
Stick with Glo

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

Dygeasy:
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

Dygeasy:
Thank You.

I have received calls and emails from them and they told me to calm down that there's a glitch in their system.

I am hoping they'll do a rectification soon.

Thank you Sir.

gift01:
I don't believe this one bit. Am not holding forth for MTN but recheck what you subscribed for. Based on their advert I saw today (with Falz the bad guy) they called it Pulse reloaded. So if you not on MTN pulse....magical things could happen. Can we have a screen shot of when you subscribed? The 3gig for 2k would last for 30 days. Why is yours expiring July 2016? No vex oh but let's just properly scrutinize you. Cheers

Kachisbarbie:

kingphilip:


How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

JonSnow:
I'm facing this same issue. I subscribed for their new N2000 plan two days ago. did a little browsing yesterday (Konga, NL)

just checked this evening, my data balance is 0.0kb.

MTN are thieves!!

Laveda:


Hopefully

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

pet4ril:
but etisalat calls is too expensive. Or is there anything I can do to make it cheaper? They charge me #25 per minute i really want to abandon my mtn line for just receiving of calls

mediatri:
Mtn na scam, 200 for 1gb all this plans na wash, even the 25 naira for 500 has been scraped.

Sammyblaq:
I've heard, tested and believed. There is no good network(MTN,glo,Etisalat,Airtel) in this country.
To God; they keep robbing Peter to pay Paul.

I've experienced a whole lot of shit... I no wan reason MTN sef. They rolled out a promo, recharge 1k and get #3875 + 315MB for 14days. A minute call na almost 100h.
Etisalat, I browsed just on a page and 250MB went down.
Glo, I had about 2gig on my line but no network to browse.
Airtel, As the network dey fast na so en go finish.
Everybody gat a story to tell... if u no get. One day dey go bite u.

My own case pass MB issue... Am been charged on services I didn't opt in for. 30363,30803 wan kill me on glo.

All the network cases na "weta isi bia were isi"

mediatri:
Mtn na scam, 200 for 1gb all this plans na wash, even the 25 naira for 500 has been scraped.

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later