Arik Air was Launched in 2006 and is West Africa largest airline. Positioned at the commercial hub airport of one of the world's leading emerging economies, Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.

As part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.

Job Title: Call Center Agent
Location: Lagos

Experience:

WORKING RELATIONSHIPS

Colleagues in different teams.
Internal Customers, Supervisors and Call Center Manager.
External Customers and Passengers
Statutory bodies like FAAN, NCAA as the case may be.


Job description
PRIMARY OBJECTIVE

To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

Ensure all inbound calls are answered in a courteous and timely manner.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information, confirming pricing.
Informs clients by explaining procedures, answering questions, providing information.
Ensure call targets are met on a daily basis which is shift compliance.
Using appropriate escalation metrics.
Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.
Accomplishes sales and organizational mission by completing related results as required by the job role.
Research required information using available resources.
Manage and resolve customer complaints.
Complete call logs and produce call reports at the end of the shift for target evaluation.
Evaluate customer challenges and provide logical lasting solutions.
Manage customer loyalty by follow–up of Customer calls.
Manage correspondence and other management tasks.

Qualification and Skills

A minimum of a Bachelor’s degree in any discipline and post NYSC qualification.
Good and effective communication skills.
A good knowledge on the use of Microsoft office applications.
Ability to work independently with minimal supervision.
Ability to work innovatively and effectively under pressure.
A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.
Proactive.
Attention to detail.
Ability to speak foreign language is an added advantage
Service oriented.
Analytical and logical thinking.

Method of Application: Send an email to: vacancies@arikair.com


http://vacanciesmag..com.ng/2016/07/job-vacancy-at-arik-airline.html

Ok

Let's keep applying

ok noted.... make i call smellymouth and the rest make they come see,,

Good

PMB is working.

them day try

I hope they get to pay salaries...

I don hear

I smell contract job....!

WIll check...

Ok...na

k

lonelydora:
PMB is working.

truly.... but more in industries that are downsizing daily.
Working Negatively.

lonelydora:
PMB is working.

How does this relate to him??

RatedStar:


How does this relate to him??

You should have noticed the humour in my post.

lonelydora:

You should have noticed the humour in my post.

sorry, my bad.

Ability to work innovatively and effectively under pressure.
Who does that?

rovher:
I hope they get to pay salaries...

. Arik air does not pay their staff well and also the delay payment with almost one month, yu see their staff grumbling all the time but can't speak out cos of fear not to be sacked

K

Minimum of B.sc from ANY DISCIPLINE. Wow that's cool. I love that

The poster above Me just stole what is on My mind. Well the requirements are not much

simply have a degree with a phone voice and never lose your cool, this reminds Me of days in school when one of us will call the customer care just to whine them knowing fully well that they can't ignore the call

mehn, school rocks then

rovher:
I hope they get to pay salaries...

them don pay the ones them employed,
Welcome to the club.
mcheew.

Ability to speak any Foreign Language.

Hmmmm,

What should be the content of the mail

Noted

ziggy3579:
What should be the content of the mail

Exactly what's on my mind.. No specification at all

Who can help please?

Salary up to 100k?

.....

jennyswt:

Exactly what's on my mind.. No specification at all

Who can help please?

A VERY microscopic brief introduction bowt urself and what u applying for-- sell urself succinctly with 100percent precision.

Attach ur cv/cover letter (why u think u should b considered for the job)