Technical Support

Job Description
QServers.net is seeking talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the Nigeria's leading web

hosting companies.

This is not a typical technical support representative role! We want people who can identify customers’ needs and consistently meet their expectations. If that’s you,

read on!

The Role:

As a Technical Support Representative at QServers.net, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web

design, search engine optimization, and other services. Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them

manage their account information. These customers need your help with issues that they cannot resolve on their own.

Required Skills

What you will do:

You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or

services. When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.

You will have the support of your peers, supervisors, resource pages, and more to aid you in the process. Your goal is to ensure that the customer has a positive

experience with their product/service.

What you bring to the table:
Your ability to woo others with your written and verbal communication skills in the English language
Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
Your reliability to work assigned shifts and complete work as expected
Your experiences in the areas of technical support and customer service
Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What we are like:

The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for long

periods of time. Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are

looking for, please reach out. We are an Equal Opportunity Employer.


Candidate Requirements


Graduate, not more than 30 years
Must have completed NYSC

Proficiency
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web development - PHP, Javascript, HTML5, CSS and also should be able to use the folowing(wordpress, joomla, Opencart)
Grasp on Graphics tools would be an added advantage.

Please apply directly to:
cv@qservers.net

Position Type
Full-Time/Regular