Making your customers feel important is a tremendous step in building customer loyalty. How do you know what customers want in order to feel important? While each individual is different, there are six definitive ways you can make your customers feel important every time they interact with your business.

1. Know Your Customer's Name Know your customer! If you or your service team regularly meets customers face-to-face, then practice learning and memorizing names. Every time the customer returns to your place of business, they are greeted by name, making them feel like they are royalty.

2. Treat Each Customer as Your Best Customer Customers want to know they are valued by your business. No customer should be an interruption. They are the lifeline of your business and should always be treated as such. Train your service staff to give complete attention to a customer. Let the customer know that their needs are the most important item of business at this very moment.

3.Smile Genuinely Why is it so hard for some service professionals to smile? A dour-faced service professional will accomplish much less than one who is friendly. Be sure that you and your service staff practice giving a smile to every customer.

4. Resolve Issues Immediately If you have a customer with an issue, resolve it immediately. Nothing makes a customer feel valued and important than when you drop everything to solve their problem. Avoid saying, "I'll see what I can do." Sometimes it is necessary to get back to a customer at a later date, but if there is an immediate solution available, do it now.

5. Be Proactive Making customers feel important also means that you anticipate their needs. Do you know that Mrs. Smith likes to have a coffee waiting at her table? That Mr. Jones requires extra legroom? Think ahead of your customers. Know what your returning customers need are and be ready to meet them. Though you may not know all the needs of new customers, try your best to read them and anticipate what they may need. Do not be afraid to ask what else you can do to make them happier.

6. Say "Thank You" Your mother probably taught you this fundamental rule, and it is certainly good advice. Always say "thank you" and use the customer's name whenever possible. By acknowledging that you appreciate their patronage, your customers will know they are valued.

Valued customers are your loyal customers. Make the effort to make them feel important. With each positive impact you make on a customer, you will be rewarded - not only with their business, but by referrals and a reputation that precedes you.

7. Add yours.

Buy them gift at the end of every year

Ok

Tell ur sales girl to go and buy cokecola for ur customer and he will end up paying for the drink without knowing

Be friendly. If possible connect with clients on Facebook, tweeter etc

customer is always right that the symbol

Nice one

7. Give free stuff but not too much

Dash them things na. Like one month free dstv subscription or vacation or mtn should dash 1500 credit or star lager beer should do buy-one-get-one free. You know we naija people like awoof. But no, these companies keep taking and taking our money and filling our inbox with useless unsolicited text messages

Be Polite
Don't over react when the opposite sex does otherwise. He can't take you away without your consent. Just be calm

Nice tips to serve as a fresh reminder...up you OP!

8. celebrate them on their birth days...e.g banks

Give me free goods and services. You can keep your courteous greetings to yourself

Try and genuinely fake honesty. () The world lives on pretence, help it along.

Always give their innovative opinion a thought......they might have seen similar business running that innovative method.

Give more service than you are been paid for......

sukkot:
resist the urge to slap them even when they are being loquacious and belligerent

My brother...there are some businesses you will handle....it will only take the special grace of God in you to overlook the tap running mouth of some clients...at times you will start to wonder how on earth are these customers always right...but for the business to keep on sailing smoothly, you just have to listen to their thrash and still offer your services while making them feel like Kings and Queens.

E no easy.

customer dadani...

7. Don't tell your customer's Husband/Wife that you saw the Husband/Wife with another Man/Woman, you might just devalue their marriage.
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8. Don't pretend you don't have change when you do, making customer to forcefully use His/Her remaining change collect what he/she didn't plan to bye.
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10. Always pray for your customers...

the Jumia force wotk wey I do Don male me hate marketing patapata...some customers dey annoying! dem no ready to buy wetin dey wan buy o dem go dey ask you make you dey check the price for him...check first one..talk No..check second one...e too expensive... till e go reach like 20thing wey you don check before the man see wetin e wan buy..... OYA PAY o...hmmm I wiil see you @ the of the month *tears* why!!!!!?!

Upon everything the customer that will still do this will do it.....

A simple "thank you" .. "you go sell o" .. brings back my customers again and again like magic

Kudos OP

B

Nice points.

They say one of the reasons why Nigerians don't do business very well is because they are more after filling their own pockets than getting customers' satisfaction.

chimaobinelson:
this is an edge the igbo hold above every other tribe in nigerian..an average igbo man knows and apply all this,even without schooling..No doubt their business success

Not all, most will knowingly sell you inferior goods for the price of the real one and once u go back to complain they never, ever make any ammend. Their intention is to cheat you all along.

Na one chance be that!!

Plus some customers are very hard to please.

They always want to speak with the superior.[b][/b]

Olasco93:
7.
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8. Don't pretend you don't have change when you do, making customer to forcefully use His/Her remaining change collect what he/she didn't plan to bye.
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...

I love this