I have been trying to book a flight with aerocontractor for awhile now through their site at "www.flyaero.com" with no success. I was repeated greeted with a message saying "online booking will not be available effective from September 1" and as of this morning the site is no more available. I sent them an email to make enquiries regarding other means of booking still no response. I called their contact centre and stayed on the queue for hours with no one pickup despite IVR message saying I am the first in line after staying on line for minutes and for hours no one was there to pick up. Has recession gotten to them, are they out of service? Just curious to know if this is a customer service failure or they are out of business?

Aero has suspended flights indefinitely.

zik4ever:
Aero has suspended flights indefinitely.

Thanks zik4ever. Recession has gotten to them. But at least they should have updated their IVR to notify people so no one stays on the line waiting for agents that arev not there.

Ogeam:
I have been trying to book a flight with aerocontractor for awhile now through their site at "www.flyaero.com" with no success. I was repeated greeted with a message saying "online booking will not be available effective from September 1" and as of this morning the site is no more available. I sent them an email to make enquiries regarding other means of booking still no response. I called their contact centre and stayed on the queue for hours with no one pickup despite IVR message saying I am the first in line after staying on line for minutes and for hours no one was there to pick up. Has recession gotten to them, are they out of service? Just curious to know if this is a customer service failure or they are out of business?

They don't pick call for all I know.