heryourjay:


MTN signed an outsourcing contract with ISON BPO Limited in 2015,

The drive for efficient customer service delivery without compromising on quality within prevailing economic realities comes with structural adjustments and we work to balance this with the need to ensure the sustainability of our operations. We have continued to engage with those who are interested in taking up the opportunity to work with ISON under agreed terms.

At ISON, we remain committed to delivering outsourcing solutions to our clients that also provide thousands of job opportunities to members of the communities in which we operate”.

http://www.vanguardngr.com/2016/10/didnt-sack-1500-workers-says-mtn/

nony43:
I don't think it is true, because I have someone working there.
What is so special about being the first to comment?
After over a year on Nl, plus hard work, I made it first who says hard work doesn't pay?
God Bless me
God bless Seun
Nairaland is the bomb
Nairalanders are the best
Jesus is the rock
Lee boo is the rocket lol
Christ is the king.

abokibuhari:
Buhari na animal

AWONEYAN:
U reduced some 1 salary from 120 to 40 and ask him to relocate to Ibadan?.....and u said u didnt sack him.....how many of the core Mtn staff have their salary reduced as part of your structural adjustment....abeg forget grammar.....

This is callousness and babaric

AWONEYAN:
U reduced some 1 salary from 120 to 40 and ask him to relocate to Ibadan?.....and u said u didnt sack him.....how many of the core Mtn staff have their salary reduced as part of your structural adjustment....abeg forget grammar.....

This is callousness and babaric

nony43:
I don't think it is true, because I have someone working there.
What is so special about being the first to comment?
After over a year on Nl, plus hard work, I made it first who says hard work doesn't pay?
God Bless me
God bless Seun
Nairaland is the bomb
Nairalanders are the best
Jesus is the rock
Lee boo is the rocket lol
Christ is the king.

eightsin:
Can we know what really happened from someone with a first-hand experience

Mboi2:

Well what MTN Said is actually the truth though what actually happened is more like sacking. Most MTN staff in Nigeria are contract staff especially the call center agents in Apapa, Ikoyi, VGC and other locations. Most of the staff also in MTN walk-in centers are contract staff also. These contract staff's are managed by Mactay & CNSSL. Last year MTN Claimed that they are spending much money managing and paying these contract staff and decided to lay off Mactay &CNSSL contractors then took up ISON BPO after much bidding like they said. They chose ISON BPO because they offered to manage all call center staff with lowest budget. They told MTN that they will pay N48k(net) as against N100 to N120k previous contractors use to pay and move them to Ibadan, Ilorin and Abeokuta. So MTN saw it reduces call center budget for them that's why they termitted the contract of previous contractors (MACTAY &CNSSL) and give the contract to ISON BPO.
S0 due to the reduction in pay by more that 60%, and the change in location which ISON does not have any plan for accomodation for atleast first 30days, working hours increased, No benefit or allowance paid to them, all the staff decided to quit the job because it's difficult for one to meet their condition(ISON ). These contract staff so to say were doing all the major works in MTN, not only call center, some spent 8yrs some spent 10yrs, 5yrs etc but as their contract was terminated, MTN through their contractors (MACTAY &CNSSL) did not pay extra kobo apart from their last month salary as severance benefit. The contract of the previous contractors ended Sept 30th then ISON took over 1st Oct and they mandated all CCRs to report to Ibadan BTW that first and 3rd Oct.

MTN makes billions of dollars in Nigeria but use Nigerians as slaves to work for them. The current MTN CEO when he came proposed that all MTN Call center agents should be made permanent staff once you've worked up to 2years but some ogas at the top which are Nigerians opposed it. So MTN did not sack their contract staff directly but they did it indirectly.