Ison Bpo is the outsource firm handling MTN CCR. But it's so unfortunate that the firm is only after making profits for themselves or MTN directly or indirectly.
Apart from the stress the CCR are subjected to, with meagre pay, the recent work schedule is nothing to consider at all.
With the Insecurity in Nigeria, imagine the situation were CCR are made to resume by 2pm and them close by 11pm at night.
In a country where kidnapping, rape, stealing and murder are rampant, yet Ison expects their CCR to close by 11pm. At this time, most of them will be getting home by 12am or past midnight.
In all fairness, buses are available to convey the CCR to some designates bus stops but what about those that will still have to trek down to their home or are staying far.
I hope this will be looked into, before things get out of hands.
The lives of these CCR should be put into consideration!

c lalastica
1forall
Crazyman