Contact Centre also referred to as customer interaction centre is a central point from which all customer contacts are managed. Customers requests such as Orders, Sales, Support, Complaints, Feedback, etc are received, processed & tracked until the request is completed with customer satisfaction.

A Call Centre on the other hand, is a centralised office where large volumes of customers requests are received by telephone. A Call Centre could either be for the purpose of inbound or outbound calls.

While Contact Centre or Call Centre are very good for increasing sales, marketing, and customers satisfaction, it can be very expensive to deploy, depending on what your requirements are in terms of what services you render & how best you want to provide those services to your customers.

SIVVAR is launching with an On-Demand Contact Centre & Call Centre Services. Meaning you don't have to worry about the cost of Hardware, Softwares, or other expensive gadgets/device to own an highly features, scalable & easy use Contact Centre or Call Centre.

Some basic features with SIVVAR On-Demand Contact Centre are;

1. Receive all customers calls with SIVVAR on your mobile phone.
2. All SIVVAR users can call your contact centre without the need to remember any number to dial.
3. A Ticketing System that identify your customers requests.
4. Comprehensive and detailed reports of all calls showing date & time of calls, duration, wait time, etc.
5. Calls can be recorded and played back as reference or for training purpose.
6. Customised web services/database driven Do-It-Yourself IVR for your customers.
7. IVR payments for your services.

These features and many more as you wish are possible from the comfort of your mobile phone.

Available for download this December...

www.sivvar.com