Overview

We are an e-learning company based in Lagos and looking for a customer-oriented service professional. He or she will act as a liaison: provide product/services information and resolve, with accuracy and efficiency, any emerging problems that our customers might face.

We need someone who is genuinely excited to help customers – must be patient, empathetic, and passionately communicative. It must be someone who loves to talk and can put him- or herself in our customers’ shoes and advocate for them when necessary.
Our target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

1. Manage incoming calls
2. Generate sales through excellent customer service
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet customer service call handling quotas
7. Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions and process customer accounts
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers

Requirements

1. Strong phone contact handling skills and active listening
2. Familiarity with CRM systems and practices
3. Customer orientation and ability to adapt/respond to different types of characters
4. Excellent communication and presentation skills
5. Ability to multi-task, prioritize, and manage time effectively
6. Good problem-solving skills and ability to gather customer feedback
7. University degree in any field

If you are interested in this opportunity, please send an application and your CV to uwaj54@yahoo.com.

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