I am a subcriber of Dstv Nigeria with SC 1017199136.On the 21st of March,2017 i got an SMS to subscribe before my due date and stand a chance of account upgraded from Family Bouquet to CompaqPlus Bouquet which i did and amazingly the account was upgraded immediately i made the payment.
On 25th of March was my due date the whole account was suspended i have to make several calls before it was restored back. On 29th, the same thing happened, again on 1st of April the account was suspended again, i called the customer care but this time i asked them to only give me the bouquet i paid for because i don't want further interruption.
On the 12th of April, i received an SMS telling me my due date is 15th, i called the customer care again and the lady that attended to me said it was an error because my due date is on 24th she promised the account has been worked on.
Just this morning 15th, i saw that the account has been suspended again.
Can somebody tell me what Dstv Nigeria are turning us to? Is it an offence to make payment before your due date or is it that they don't have record of their suscribers again
Attached is the debit alert i got after making payment on 21st of April, 2017