Sumeru Nigeria Limited, is recruiting on behalf of its client to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Job Description
The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.
Responsibilities
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Recommend potential products or services to management by collecting customer information and analysing customer needs
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Assist with placement of orders, refunds, or exchanges
Inform customer of deals and promotions
Handle changes in policies or renewals

Qualification
Applicants must have a degree in any Discipline

Requirements
Must have finished NYSC
No work Experience, Fresh Graduate preferably
Fluent in written and Spoken English
2nd Class Lower only (2:2)
Age 19-26

Skills, Abilities and Knowledge:
Interpersonal skills
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Ability to multi-task, prioritize
Customer orientation and ability to adapt/respond to different types of character

Click the Link Below to Apply
http://www.sumeru.com.ng/jobs