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Apply For Unilever Nigeria Customer Facing Specialist Fresh Job Recruitment by pharigoldltd: 10:06am On Nov 20, 2017 |
Unilever Nigeria - Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with products sold in over 190 countries and more than 2 billion consumers across the world who use our amazing products every day! At Unilever, you can shape your own path as you work with the brands and people that drive our sustainable business growth. Unilever Nigeria Customer Facing Specialist Fresh Job Recruitment as follows; Job Title: Customer Facing Specialist Job Number: 17000H4P Location: Oregun, Lagos Department: CSE Work Level: WL1 Main Job Purpose Centralize the relationship with customers in the MCO for the Order to Cash process (orders, deliveries, returns, escalated claims and escalated overdue) and solve any issues to achieve the objectives fixed in terms of service and receivables Alongside CD, serving as a single point of contact for the company Manage the proactive customer care processes Manage proactive communications (e.g. stock issues, range reviews, NPD) Key Accountabilities Centralize the relationship with the customers in the order to cash process: Review and provide information about the situation of their orders, delivery and invoice data Monitor customer compliance to agreed logistic trade terms Review and provide logistic or descriptive information of products Inform the customer of the out of stock that affects the orders Review and provide information about escalated cash collection, claims and/or credit situation Maintain a record of the most common issues and problems and their solution status Accountable for alerts generated by its own customers and ensure they are solved within agreed times Master Data: Coordinate master data requests from customer and CD Check with the customer product & price lists for master data updates Maintain master file alignment with customer systems (product, promo, pricing) Maintenance of customer contacts in CRM http://www.ngjobseekers.com/2017/11/20/unilever-nigeria-customer-facing-specialist/
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