I have been experiencing this issue virtually every time I subscribe to my Startimes account. The subscription does not use the maximum period of 1 month before the prompt "No access, Not subscribed" is displayed on the TV screen.

My previous subscription did not even work at all until a day after subscribing after numerous calls to their customer care. Now, barely a week after, I'm seeing "No access, Not subscribed" again. I have tried calling customer care many times but my calls keep being dropped (I don't know if this is a network issue, I have made calls to other people though).

I want to know if anyone has experienced this and how to possibly seek redress. Is there a complaint channel with National Broadcasting Commission (NBC)?

Please share your experiences.