chikk:
I Didn't know what best section to create this thread, frankly, I was tempted to go to the crime section.

So I ordered an item from jumia, a 10pcs makeup brush (left of picture) and jumia delivered this fish-shaped single brush to me(right)

Order was placed about a month ago and they said its shipping from overseas thus it'll take time to be delivered and I had to pay before delivery. They extended the delivery time twice via text end I didn't bother, after all, it's "jumia" right?
Delivery man brought the item, I felt it and said it doesn't feel like what I ordered, he tore it open to confirm. He then said he can't take it back, that I should call them to do a proper return ish.

People, I have been calling jumia since morning o. Burning my airtime listening to their yeye song. I've mailed them through different mail addresses but no response.

I can't fill their return form on their site because it's not available on the very item I ordered. Meaning, there's no return policy on it.

Please can someone tell me what to do? Or help me tell jumia to return my money if they don't have the product I paid for.

Mods, Biko, do justice. Thank you

grossintel:
Jumia is now dropshipping, you pay for an item, they go to AliExpress and buy it and make you wait till AliExpress ships it to them and they bring it to you and pocket the profit. Sadly they ordered the wrong item, please learn to import stuff yourself, use AliExpress, it's easy and items there are very cheap.

chikk:
Ha... Na wa o.

So no solution? They should just give me back my money nah. And they're still advertising that same item

Florblu:
If you must buy from jumia, always insist on pay on delivery