hopeyemmy:

@nokia care, pls i want 2 know if ds nokia c5 is stil under warranty. IMEI-355970045308074
2 moi story gangan, i noticed afta three months dt i bought d phone, it started 2 get xtremely n unusually hot while charging n using, afta which it wld switch off itself. Noticed ds 4 2 days, i took it 2 Slot Systems, Abeokuta where i bought it. I was asked 2 change d battery, which i did bt d problem stil persist. It was afta ds, d phone was collected afta noticing d fault 2 b a technical fault. So d phone was taken 2 Nokia warranty centre 4 repair. Afta a while, i was told i would pay 4 d repair, believin d phone is under warranty, i think i should nt b asked 2 pay 4 a technical fault. D cost issue aside, a specific cost has nt been communicated neither has d phone been repaired even afta 4 wks dt d phone was taken 2 Nokia. Am getting increasingly frustrated with ds development. Pls help clarrify issue. a warranty centre 4 repair. Afta a while, i was told i would pay 4 d repair, believin d phone is under warranty, i think i should nt b asked 2 pay 4 a technical fault. D cost issue aside, a specific cost has nt been communicated neither has d phone been repaired even afta 4 wks dt d phone was taken 2 Nokia. Am getting increasingly frustrated with ds development. Pls help clarrify issue.

Nokia Care:

Thanks for contacting us. Your product is not under warranty. It was sold to MAURITIUS. Only phones sold in Nigeria is eligible for Warranty in Nigeria.

Phony200:

kMauri-what? Abeg Nokia Care, where do you recommend purchasing phones under Nigeria warranty. Plus how does one know which phones are under warranty in Nigeria? I'll be getting another Nokia phone next week. Thanks!

hopeyemmy:

Dnt mind moi curiosity, how could ds b possible. I bought d phone from Slot Systems here in Nigeria. Do i av 2 hold Slot Systems responsible 4 d cost due 2 b charged? cuz its their responsibily 2 ensure dt phones dt are being by their coy are duly under warranty. Or wat does d coy gain from buyin from Mauritius as u said n nt from Nigeria.Buyin from Slot makes one believe dt d coy has satisfied all conditions required 4 warranty. Anoda dubious act from a nigerian coy. Or how can 1 xplain ds. Really pissed about ds. Anyway, i wil wait patiently while moi phone fate is decided by both Slot n Nokia. Tnx 4 your reply.re link=topic=664122.msg8736435#msg8736435 date=1310942612]
Thanks for contacting us. Your product is not under warranty. It was sold to MAURITIUS. Only phones sold in Nigeria is eligible for Warranty in Nigeria.

Talk to your dealer if he claimed that the product have warranty.

To confirm Waranty, Follow below procedure,

1. Send sms with IMEI then space then your IMEI to 32053
e.g: IMEI 354864043480459
2.You will receive an sms that tells if your device has a 12 month warranty valid in Nigeria

iheanyi4u:

Ok nokia care, I ve had a nokia x6 4lyk 7months now and recently it dosent open java apps and freezes frequently. wat do I do

Nokia Care:

Talk to your dealer if he claimed that the product have warranty.

To confirm Waranty, Follow below procedure,

1. Send sms with IMEI then space then your IMEI to 32053
e.g: IMEI 354864043480459
2.You will receive an sms that tells if your device has a 12 month warranty valid in Nigeria

nosmas:

pls nokia care, brought my C7 for repair at your center in v.i I mean Ojikutu, upon repair, i discover that the SW has been upgraded from ver 013.002 to Ver 014.002. My problem now is that all my sis file installed are gone and when i try to re install them there is alwys a popup that say unable to install. only. pls what do i do

nosmas:

pls nokia care, brought my C7 for repair at your center in v.i I mean Ojikutu, upon repair, i discover that the SW has been upgraded from ver 013.002 to Ver 014.002. My problem now is that all my sis file installed are gone and when i try to re install them there is alwys a popup that say unable to install. only. pls what do i do

amasha:

Doing an upgrade will most times erases everything you have on the phone that is why it is advisable you do a backup before we do the Upgrade,Im sure you were told. Your C7 has the User-Data Protection Feature but you still need to do a backup of your data just in case.

What kind of applications were you trying to install??

aieromon:

@Nokia Care
Do you mean to say Slot Systems sells Nokia phones that are not under Nigerian warranty?I thought they were one of Nokia's authorised distributors in Nigeria.
Please,i need you to clarify this issue.

nosmas:

pls nokia care, brought my C7 for repair at your center in v.i I mean Ojikutu, upon repair, i discover that the SW has been upgraded from ver 013.002 to Ver 014.002. My problem now is that all my sis file installed are gone and when i try to re install them there is alwys a popup that say unable to install. only. pls what do i do

[/quote][quote author=hopeyemmy link=topic=664122.msg8745448#msg8745448 date=1311072857]
i will also like to know more on this.how much did it cost u to get your phone repaired?or is the phone still under warranty? your reply will b appreciated

Bumpa d:

@nokia care hw would i know if it is original because i bought one fom( nokia store it was a big case but the battery is still going down quickly

Neldre:

pls help me o. my 3110c is giving me problems. yesternight, i removed my sim card and plugged the phone at my neighbours house overnite. this morning, he brought it to me when he was going out and i inserted my sim. to my surprise, the moment the phone wants to display the start up background, it switches off automatically and restarts itself. it continued for 3 times and then, it switches off totally. i removed my sim and switched it on and it asked me to correct date and time by displaying it without bringing on the phone. i corrected it and pressed ok and it still repeated the restarting processes. i switched it on again and it asked for date and time. i didnt correct it or press exit and so it is still showing the change of date without restarting. it is not displaying anything other than the battery bar and network signal. if a call comes in, it will restart itself virtually making my phone useless. PLEASE WHAT CAN I DO??

Nokia Care:

Original Products carries a warranty. Contact Nokia store.

hopeyemmy:

does it mean d phone i bought from Slot is not an original phone? what then is my fate as to the repair of the phone?

Nokia Care:

Thanks for contacting us. Your product is not under warranty. It was sold to MAURITIUS. Only phones sold in Nigeria is eligible for Warranty in Nigeria.