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Become A Certified Customer Service Professional [ CCSP ] At Stronix Consults by DukeNija(m): 1:33pm On Apr 24, 2012
What Is CCSP?
CCSP is an acronym for Certified Customer Service Professional. It a 8-week strategy session that equips the participant with tools needed to proffer and deliver customer service solution in various business climes.

Participants are exposed to the dynamics of handling customers, turning customer contact to sales and exposing them to real world situations that they experience on the job with the view of teaching them effective methods on how to handle them.

Without customers, no one has a job, we need to understand this and walk the talk. Being customer service focused will not only change improve your career, it will change your life.

In this league of elite professionals you acquire the secrets of turning customers into fans and making them loyal for life. With the exposure this course gives you, you make exceptional customer service delivery the centre of your daily operations.
So enrol today and be part of the service revolution.

For adequate exposure, the course is divided into two stages:

• Certified Customer Service Associate (CCSA)
This is the first stage of the program. It is a foundational course and pre requisite for advanced courses. It introduces the would-be customer service professional to the certification program and on what is expected from a customer service expert.
It focuses on moulding the attitudes, perception and passion for customer service.
The course runs for 10 weeks intensive lectures and at the end the candidate writes the online exam.



• Certified Customer Service Professional(CCSP)
This is the final stage of the certification program.
Before you enrol for this stage, you must have completed Stage 1 (CCSA) and passed the qualifying exams.
This level of the program exposes the participants to all the different fields of endeavour and how customer reactions and expectations differ in different industries. It also gives the candidate the skill to direct and also train fresher’s on the rudiments of customer service.
This program runs through the year and awards the candidate the professional certification on successful completion.

For enquiries Call:
08098505022, 08098505022, 08033332340
nkechi@stronixconsults.com
or Visit www.stronixconsults.com
nkechi@stronixconsults.com

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