Staff of the Jos Call Centre of MTN, a telecommunications
operator, on Tuesday took to the streets to protest the
suspension of 10 of their members.
The staff, clad in MTN Yellow T-Shirts, claimed that their
colleagues were suspended by CNSSL, the consultant outfit
managing the centre for the telecommunications company.
They took over some major streets in the city, chanting
solidarity songs and asked the company management
to reinstate the affected staff.
The protesting staff said those suspended are six union
executive committee members and four others.
The News Agency of Nigeria (NAN) reports that the staff
carried placards, some of which read ``Say `No’ to slave
wage'', and ``MTN and CNSSL are partners in crime''.
Others carried placards with inscriptions such as
``Nigerians are slaves to South Africans, what a pity'', and
``Enough is enough, no more slavery''.
The protesting staff were, however, orderly and peaceful as
they were surrounded by some policemen and men of the
security Special Task Force.
NAN gathered that this was ostensibly to avoid any
breakdown of law and order.
NAN recalls that the staff had last Tuesday protested
against management's plans to suspend the officials.
This was after the affected staff were reportedly compelled
to sign their suspension letters.
It would be recalled that the Call Centre staff were allowed
to form a union after the centre was picketed on March 14,
2012 by NLC over alleged poor conditions of service.
In the Memorandum of Understanding signed then by the
NLC and the CNSSL management, the latter had permitted
the workers to join unions of their choice.
Immediately after this, an interim executive committee was
installed.
Paul Afolabi, the acting Chairman of the Call Centre's
branch of the National Union of Telecommunications
Employees, claimed that the affected staff had done
nothing wrong to warrant any suspension.
Afolabi told NAN in an interview that CNSSL management
and NLC agreed then that nobody would be victimised,
thus leading to the opportunity to form unions.
He wondered why the formation of the union should be a
worry to the company.
``This is a ploy to divert attention from the issues on
ground. We will not be deterred until they improve our
conditions of service.
``The difference between what we take in Jos here and
those of other call centres in Lagos, Kano and Kaduna is
just too much,'' the union official said.
He said, as a way of pressing home their demands, the
staff would not honour the slated meeting with the
management on May 3, 2012 unless the workers were
recalled.
Afolabi had told NAN the meeting was earlier scheduled in
order to address the issues at hand.
``The management must recall our suspended members
before negotiations will continue,'' he vowed.
Efforts to speak with Jibrin Bancir, the Plateau NLC
Chairman, proved abortive as calls to his mobile phone
lines were not going through.
The management of the centre, on its part, refused to talk
to NAN on the matter after several efforts.(NAN)
http:///2a2CdaiX

zangality: Staff of the Jos Call Centre of MTN, a telecommunications
operator, on Tuesday took to the streets to protest the
suspension of 10 of their members.
The staff, clad in MTN Yellow T-Shirts, claimed that their
colleagues were suspended by CNSSL, the consultant outfit
managing the centre for the telecommunications company.
They took over some major streets in the city, chanting
solidarity songs and asked the company management
to reinstate the affected staff.
The protesting staff said those suspended are six union
executive committee members and four others.
The News Agency of Nigeria (NAN) reports that the staff
carried placards, some of which read ``Say `No’ to slave
wage'', and ``MTN and CNSSL are partners in crime''.
Others carried placards with inscriptions such as
``Nigerians are slaves to South Africans, what a pity'', and
``Enough is enough, no more slavery''.
The protesting staff were, however, orderly and peaceful as
they were surrounded by some policemen and men of the
security Special Task Force.
NAN gathered that this was ostensibly to avoid any
breakdown of law and order.
NAN recalls that the staff had last Tuesday protested
against management's plans to suspend the officials.
This was after the affected staff were reportedly compelled
to sign their suspension letters.
It would be recalled that the Call Centre staff were allowed
to form a union after the centre was picketed on March 14,
2012 by NLC over alleged poor conditions of service.
In the Memorandum of Understanding signed then by the
NLC and the CNSSL management, the latter had permitted
the workers to join unions of their choice.
Immediately after this, an interim executive committee was
installed.
Paul Afolabi, the acting Chairman of the Call Centre's
branch of the National Union of Telecommunications
Employees, claimed that the affected staff had done
nothing wrong to warrant any suspension.
Afolabi told NAN in an interview that CNSSL management
and NLC agreed then that nobody would be victimised,
thus leading to the opportunity to form unions.
He wondered why the formation of the union should be a
worry to the company.
``This is a ploy to divert attention from the issues on
ground. We will not be deterred until they improve our
conditions of service.
``The difference between what we take in Jos here and
those of other call centres in Lagos, Kano and Kaduna is
just too much,'' the union official said.
He said, as a way of pressing home their demands, the
staff would not honour the slated meeting with the
management on May 3, 2012 unless the workers were
recalled.
Afolabi had told NAN the meeting was earlier scheduled in
order to address the issues at hand.
``The management must recall our suspended members
before negotiations will continue,'' he vowed.
Efforts to speak with Jibrin Bancir, the Plateau NLC
Chairman, proved abortive as calls to his mobile phone
lines were not going through.
The management of the centre, on its part, refused to talk
to NAN on the matter after several efforts.(NAN)
http:///2a2CdaiX

cnssl wicked organisation, how can you be paying a graduate 35k while their counterparts in other states are paid 120k for the same job role under thesame mtn.

Outsourcing=Slavery...

zangality: Outsourcing=Slavery...

Outsourcing was a result of the companies trying to shed liability.

Do you know that in ALL oil companies without exception, over 80% of their work force are contract staff?!

hehehehe

Very nice! [img]http://www.demama.info/hjk[/img]

I dont know why we borrowed this outsourcing concept to kill our people.

Ournaija: I dont know why we borrowed this outsourcing concept to kill our people.

The government taxes these companies heavily and atimes multiple times sef on everything taxable, yet these companies still have to provide their own security, electricity, water and alot of other things that the government should be doing for them.

Hence, these companies cant afford to hire everyone and still provide;

1. Workmens compensation insurance.

2. Medical

3. Allowances/bonuses

4. Pension


So they rather give out a contract to another contractor with termination clauses that ensures that they can fire you without notice and maybe a months pay and not face any threats from unions or any such pressure. . . Thats the new wayo most banks, Oil companies and telecom companies are using today. . Check out the actual number of their work force directly employed by them, they outnumber them by a minmum of 10 contract staff to 1 permanent staff.

Wow,that's a serious issue..heard that cnssl is supposed to open a new call center in ilorin,any news about them?

9ja own don finish o! Na who go b our moses?

[quote author=Ebidave0001]9ja own don finish o! Na who go b our moses?

na wa ooo salary is slavery my guys

una try my people, even people where waste their transport come for training after much they all went back home with empty hand.... no job, no training alawi....

Mmuo Okija:

The government taxes these companies heavily and atimes multiple times sef on everything taxable, yet these companies still have to provide their own security, electricity, water and alot of other things that the government should be doing for them.

Hence, these companies cant afford to hire everyone and still provide;

1. Workmens compensation insurance.

2. Medical

3. Allowances/bonuses

4. Pension


So they rather give out a contract to another contractor with termination clauses that ensures that they can fire you without notice and maybe a months pay and not face any threats from unions or any such pressure. . . Thats the new wayo most banks, Oil companies and telecom companies are using today. . Check out the actual number of their work force directly employed by them, they outnumber them by a minmum of 10 contract staff to 1 permanent staff.

These impedes the growth of even thriving businesses.

chakaz:
cnssl wicked organisation, how can you be paying a graduate 35k while their counterparts in other states are paid 120k for the same job role under thesame mtn.

Its not wickedness, you can't compare the work an operative in Jos does to what one in Lagos does. Companies are built for profitability not for dashing out big salaries for nothing.
If they don't like the salary they can leave and start a business and see how happy they would be paying 120k per month to staff practically idling about.

bigx:

Its not wickedness, you can't compare the work an operative in Jos does to what one in Lagos does. Companies are built for profitability not for dashing out big salaries for nothing.
If they don't like the salary they can leave and start a business and see how happy they would be paying 120k per month to staff practically idling about.

If ur comparing the lagos working environment and Jos environment and the profit making, what about the environmental risks/crisis prone environment like Jos? Moreso, what about their counter part in Kano and Kaduna that recieves the same pay with the Lagos guys? MTN as an organisation that give out this contract to those organisation/contractors pay them a unified salary structure. Now, tell the reason why these guys' case should be different?

chakaz:
If ur comparing the lagos working environment and Jos environment and the profit making, what about the environmental risks/crisis prone environment like Jos? Moreso, what about their counter part in Kano and Kaduna that recieves the same pay with the Lagos guys? MTN as an organisation that give out this contract to those organisation/contractors pay them a unified salary structure. Now, tell the reason why these guys' case should be different?

$

Thank you. U said it all

Another sad consequence of misgovernance. Non-functioning labour laws, leaving people at the mercy and whims of shylock employers.

bigx:

Its not wickedness, you can't compare the work an operative in Jos does to what one in Lagos does. Companies are built for profitability not for dashing out big salaries for nothing.
If they don't like the salary they can leave and start a business and see how happy they would be paying 120k per month to staff practically idling about.

Is a pity we still ve pple like U̶̲̥̅̊ who wake up and make useless statement without thinking. Try putting ursef in our shoes cos I work there. I spend 400 daily on transport 500 for feeding. I still ve to pay M̶̲̥̅γ̲̣̣ monthly utility bills how much do I ve left. We trek miles in other to save little cash. If U̶̲̥̅̊ not the one wearing the shoes so shut up. During crisis we stil work nd close late. Do U̶̲̥̅̊ know on daily base pple faint on d Job bros hold ur running mouth cos pple re like U̶̲̥̅̊ re no different frm CNSSL.

franknsp:


Is a pity we still ve pple like U̶̲̥̅̊ who wake up and make useless statement without thinking. Try putting ursef in our shoes cos I work there. I spend 400 daily on transport 500 for feeding. I still ve to pay M̶̲̥̅γ̲̣̣ monthly utility bills how much do I ve left. We trek miles in other to save little cash. If U̶̲̥̅̊ not the one wearing the shoes so shut up. During crisis we stil work nd close late. Do U̶̲̥̅̊ know on daily base pple faint on d Job bros hold ur running mouth cos pple re like U̶̲̥̅̊ re no different frm CNSSL.

So? If you don't like it sign your resignation letter and move on. Simple. You should be at work now not insulting people on Forums because you're anonymous.

I spoke logically and would still back what I said to your face.

I'm not immature like you and won't start trading insults here.

chakaz:
If ur comparing the lagos working environment and Jos environment and the profit making, what about the environmental risks/crisis prone environment like Jos? Moreso, what about their counter part in Kano and Kaduna that recieves the same pay with the Lagos guys? MTN as an organisation that give out this contract to those organisation/contractors pay them a unified salary structure. Now, tell the reason why these guys' case should be different?

Can you confirm with proof what you said about the unified salary structure for Outsourcing projects or you are just guessing?

[color=#990000][/color] will you advice a banker to leave his job far a call centre operator? pls advice me, its urgent. thank you.

Mr know all, if u say that CCRs are idling out why don't u advice MTN to stop running call centres, maybe u have an alternative way of handling subscribers issues.